Head of Retention

Head of Retention (Part-Time, Remote) / Specialist in Recharge Subscriptions & Klaviyo
Remote | Part-time (15–20 hours/week) | Long-term – with potential to grow into full-time

We're looking for an experienced Head of Retention to take full ownership of our subscription ecosystem across three Shopify webshops. If you're a Recharge expert with a sharp eye for retention strategy and a deep understanding of Klaviyo – this role is for you.
This is a hands-on, high-impact role where you'll lead the implementation and ongoing optimization of Recharge Subscriptions as a central driver of customer loyalty and lifetime value. You'll also work closely with our email flows in Klaviyo to create automated, personalized touchpoints that keep customers coming back.

The Role
You'll be responsible for:
-Recharge Implementation – Leading the setup and integration of Recharge on our existing Shopify stores.
-Optimization per Store – Tailoring Recharge setup and customer experience to the needs of each market (UK, Scandinavia, and international).
-Retention Strategy – Building scalable subscription models that strengthen loyalty and increase LTV.
-Recharge as Loyalty Engine – Developing campaigns and features that make subscriptions feel like a true loyalty program.
-Klaviyo Integration – Ensuring seamless connection between Recharge and Klaviyo for all automated communications, win-back flows, and subscription-specific campaigns.
-Performance Monitoring – Using data to track churn, retention, and engagement – and continuously optimizing based on results.

Tools You'll Work With
-Recharge Subscriptions (mandatory)
-Klaviyo (mandatory)
-Shopify
-Google Sheets
-WhatsApp, Slack, Google disk, Email

You'll Thrive in This Role If You:
-Have hands-on experience with Recharge (must-have)
-Understand how to build and scale retention and subscription flows
-Are familiar with subscription analytics (churn, LTV, engagement)
-Know how to connect and optimize flows in Klaviyo
-Are proactive, independent, and confident working remotely
-Love systems, automations, and results-driven retention strategies

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What Success Looks Like After 90 Days
-Recharge is fully implemented and optimized across all 3 stores
-Subscription flows are integrated with Klaviyo and running smoothly
-Key retention KPIs (repeat rate, churn, LTV) are tracked and improving
-Subscription offering feels personalized, clear, and valuable to customers
-You're seen as our go-to person for all things retention

Logistics
-Remote
-15–20 hours per week to start. Opportunity to grow into a full-time role over time
-Flexible working hours
-Immediate start

Long-Term Vision
If it's a match, this role can evolve into a strategic retention leadership position with broader ownership across lifecycle marketing and loyalty initiatives as our brand continues to scale internationally.

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How to Apply
-Please send a short Loom video (max 3 minutes) answering:
Why are you a great fit for this role?
What is your experience with Recharge?
What's your approach to optimizing retention in DTC?
How have you used Klaviyo together with Recharge before?
What are you most proud of in your previous work with subscriptions?
Where do you see yourself in the next 1–2 years?