Service Officer Makati Avenue

2 days ago

Makati City, National Capital Region, Philippines Maybank Full time ₱900,000 - ₱1,200,000 per year

Your Role

  • Deepen the relationship with clients by providing excellent and world-class customer service, account management through cross-selling/lobby sales that would eventually translate to increase business volume.
  • Efficient delivery of bank products and services through the effective management of branch operations, lobby management and ensuring compliance to policies and procedures..

How will you contribute

  • Cross-sell MPI products and services to clients.
  • Provide account referrals and leads to Branch Head and SE.
  • Address/handle customer queries including but not limited to features and benefits of MPI products and services
  • Perform continuous relationship-building activities/initiatives
  • Perform account management activities for special clients/ad hoc requests
  • Perform functional accountabilities of Service Assistant
  • Ensure smooth flow of lobby traffic.
  • Ensure that a high level of customer service is provided.
  • Gather relevant data pertaining to Top Clients
  • Ensure compliance with procedures and control matters
  • Ensure compliance to regulatory requirements/guidelines.
  • Make recommendations to streamline workflow, enhance customer experience and improve cost control, and be actively involved in branch-related projects

What we are looking for

  • Graduate of any four (4) year business course
  • Minimum Five (5) years banking experience
  • Knowledgeable in branch operations (Teller, New Accounts, Service Officer)
  • Customer service oriented
  • Keen on details

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