Retail and Training Manager

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Requirements:

The Retail and Training Manager is responsible for driving retail excellence and ensuring best-in-class education for Beauty Advisors, Fragrance Advisors, Day Makers and Make-up Artists across all retail doors. This role combines sales management and training expertise, focusing on achieving sell-out targets, elevating customer experience, and building strong brand advocacy in line with LUXASIA's portfolio of premium beauty brands.

Key Responsibilities

1. Retail Management

2. Lead and monitor retail sales performance across assigned doors to achieve monthly and annual sell-out targets.

3. Develop and execute retail action plans, promotions, and initiatives in partnership with Marketing and Retail Operations.
4. Ensure optimal door productivity by managing manpower allocation, monitoring store KPIs, and identifying areas of improvement.

5. Build strong relationships with retail partners and key accounts to strengthen brand presence and maximize opportunities.

6. Training & Education

7. Design and deliver comprehensive training programs covering product knowledge, selling techniques, customer service, and brand values.

8. Conduct regular coaching and in-store training visits to ensure Beauty Consultants (BCs) are equipped to deliver excellent customer experiences.
9. Collaborate with regional/global brand education teams to localize and roll out training modules and initiatives.

10. Monitor and evaluate training effectiveness through KPIs such as sales conversion, service excellence, and mystery shopper results.

11. People Leadership

12. Lead, motivate, and develop a team of Beauty/Fragrance Advisors, Supervisors, and Counter Managers to achieve excellence in performance and behavior.

13. Provide continuous feedback, coaching, and career development support to the retail field team.

14. Drive a culture of accountability, collaboration, and passion for premium beauty within the retail team.

15. Business & Operational Excellence

16. Analyze retail and training performance data to provide insights and recommendations to management.

17. Partner with Marketing and Supply Chain to ensure smooth execution of launches, promotions, and campaigns.
18. Manage training and retail budgets effectively to maximize ROI.

Qualifications and Experience

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 5–7 years of experience in retail, sales, or training roles in the beauty, cosmetics, or luxury industry.
• Strong track record in achieving sales targets and implementing effective training programs.
• Excellent leadership, communication, and presentation skills.
• Strong business acumen and analytical ability.
• Passion for beauty and customer experience.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let's grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page. If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note To Staffing Agencies

Please DO NOT contact LUXASIA's employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA's T&E team before you submit candidates' resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.