Sales Support Rep

Make Security Smarter, Not Harder

Be the backbone of a cybersecurity sales team powering smarter solutions in a rapidly evolving digital world. Looking to make your mark in the cybersecurity world? This is your chance to build a global career and gain international exposure-without leaving home. Join a team where your impact drives innovation and sales success, all while staying grounded in your own country.

Job Description

As a Sales Support Representative, you'll play a critical role in ensuring sales operations run smoothly. From managing CRM data and generating reports to supporting proposal creation and customer documentation, your work will fuel the success of a high-performing sales team.

Job Overview

Employment type: Full-time

Shift: Day Shift

Salary: PHP 50,000 - PHP 55,000

Work setup: Temporary WFH, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Temporary WFH arrangement
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 3-5 years of Sales Support experience (covering pre- and post-sales)
• IT industry experience required
• Solid experience with databases and Microsoft Office
• Hands-on experience with Dynamics CRM is highly preferred
• Familiarity with Salesforce or similar CRM platforms is a plus
• Experience and understanding of the sales environment
• Previous experience in an administration capacity
• Strong customer service orientation
• Strong written and verbal communication skills
• High-quality work, including attention to detail and accuracy
• Good organizational skills
• Ability to work independently and as a team
• Ability to juggle multiple priorities, work under pressure, and meet deadlines
• Professional presentation
• Adaptable to change
• Solid problem-solving skills

Your Daily Tasks

Sales Process Support

• Provide support to the Sales Director, Sales Manager, and Sales team as required
• Enter additions from the sales whiteboard daily into the Additions and Deletions database
• Process purchase approvals as requested through Dynamics and add additions to whiteboard
• Manage attrition, decommission, relocations, and SLA changes as required
• Enter opportunities into Dynamics CRM, ensuring all information and sign-offs are obtained
• Contribute to quote process - device review, pricing review against existing devices
• Update sales into Additions and Deletions database
• Manage daily storage of all customer information, in compliance with policy
• Process device audits for customers as required, liaising with other departments
• Support Account Executives to ensure correct invoices, including:
• Process attrition
• Process credit notes and invoice resets
• Manage changes to existing services (relocations, SLA changes, price adjustments)
• Provide device listings for customers
• Assist with contract renewals and other contractual requirements (NDAs, extensions)
• Assist with the management of time and material quotes
• Create and format sales proposals, quotes, and tender applications as required
• Ensure timely completion of Dynamics cases in line with task SLAs
• Provide overflow Sales Support for other Line of Businesses as required

Administration and Reporting

• Perform regular reporting in Dynamics CRM
• Generate customer service call and invoice reports
• Run weekly NIDB reports
• Generate ad-hoc reports for management as required
• Manage team meeting requirements, including scheduling, preparation, minutes, and actions
• Initiate, manage, and support sales projects as directed
• Submit expenses on behalf of the Sales team
• Remind team of invoice run deadlines (15th of each month) and ensure all DBUs are entered

About the Client

Our client is a well-established name in Australia's IT and cybersecurity sector, offering advanced technology solutions and managed services. With decades of experience and a customer-first mindset, their team helps organizations safeguard systems, simplify IT operations, and unlock next-gen digital capabilities. Join a team where innovation meets trust and every detail matters.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra