Customer Support Recruiter

5 days ago

Pasig, National Capital Region, Philippines Eastvantage Full time

Job Description
About EL Connect
is a dynamic and fast-growing platform connecting businesses in the F&B, logistics, warehousing, and events sectors with a reliable, on-demand workforce. Our mission is to revolutionize the gig economy by providing flexible work opportunities for individuals and seamless staffing solutions for businesses. We are looking for passionate and driven individuals to help us build the future of work.

The Role
We are seeking a proactive and resourceful Gig Worker Recruiter to spearhead the growth of our talent community. You will be the driving force behind attracting, screening, and onboarding a high volume of quality customer support . Your success will be critical in ensuring we have a steady and engaged pool of talent ready to meet the dynamic demands of our clients.

What You Will Do (Key Responsibilities)

  • High-Volume Sourcing: Develop and execute innovative sourcing strategies to attract a large pipeline of gig workers. This includes leveraging social media (Facebook Groups, Telegram, TikTok), online job portals, community forums, digital marketing campaigns, and grassroots efforts.
  • End-to-End Recruitment Cycle: Manage the entire recruitment process, from initial contact and application screening to successful onboarding. This is a fast-paced environment where speed and efficiency are key.
  • Candidate Screening & Vetting: Conduct initial screenings to ensure candidates meet the basic requirements for various roles (e.g., food hygiene certification for F&B, valid driver's license for logistics).
  • Onboarding & Activation: Guide new workers through our digital onboarding process, ensuring they complete all necessary steps, submit required documents, and are fully activated on our platform.
  • Community Building: Act as the first point of contact for new applicants, fostering a positive and welcoming experience to build a strong and engaged community of gig workers.
  • Data-Driven Recruitment: Track and analyze recruitment metrics (e.g., applicants per source, time-to-onboard, activation rate) to identify top-performing channels and optimize your strategies.
  • Collaborate with Operations: Work closely with the Operations team to understand real-time workforce demand, anticipate future needs, and proactively build the talent supply.

What We Are Looking For (Qualifications & Skills)

  • Required:

  • 1-3 years of experience in a recruitment role, with a strong preference for high-volume, fast-paced environments (e.g., BPO, staffing agencies, large-scale retail).

  • Proven experience using a variety of sourcing channels, especially digital and social media platforms.
  • Excellent communication and interpersonal skills, with the ability to connect with individuals from diverse backgrounds.
  • Tech-savvy and comfortable using applicant tracking systems (ATS), recruitment software, and mobile applications.
  • Highly organized, detail-oriented, and able to manage a large pipeline of candidates simultaneously.
  • A proactive, results-driven mindset with a passion for hitting targets.

Preferred (Nice-to-Have)

  • Direct experience recruiting for the gig economy (e.g., for ride-sharing, food delivery, or on-demand staffing platforms).
  • Familiarity with the F&B, logistics, or events industries.
  • Experience with grassroots marketing or community-building initiatives.
  • Fluency in local languages or dialects is a strong plus.

What We Offer

  • A competitive salary with performance-based incentives.
  • The opportunity to make a tangible impact and be a key player in a fast-growing company.
  • A vibrant, collaborative, and supportive work environment.

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