Experience Excellence Specialist

About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

Job OverviewThe Quality Assurance Specialist is responsible for ensuring the highest quality of customer interactions, evaluating team performance, and providing constructive feedback to leadership.This role requires a meticulous individual with excellent communication skills and the ability to multitask complex projects.Key responsibilities...

We are seeking a detail-oriented Excel Database Support Specialist to provide technical support and maintenance for business-critical Excel applications that interface with MS SQL databases and utilize VBA macros. This role will serve as the primary point of contact for troubleshooting, optimizing, and enhancing Excel-based business solutions.Key...

Operational Excellence SpecialistThis role is focused on designing and executing the operational backbone of our organization. Key responsibilities include automating inefficiencies, managing tasks from inception to verified outcome, and collaborating closely with engineering and leadership teams.The ideal candidate will possess hands-on technical operations...

Job Title:Support Excellence SpecialistKey Responsibilities:Engage with customers through multiple channels to provide timely and effective supportDevelop comprehensive product knowledge and provide guidance to ensure customers derive maximum value from our softwareCollaborate with cross-functional teams to address customer concerns and feedbackContribute to...

Procurement SpecialistAbout the Role:As a skilled Procurement Specialist, you will be responsible for sourcing high-quality suppliers and negotiating optimal pricing to meet our business objectives.Key Responsibilities:Identify and select suitable logistics partners based on customer requirements.Participate in bidding processes with internal committees to...

Senior Technical Operations Specialist RoleThe ideal candidate for this Senior Technical Operations Specialist role will play a vital part in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.Responsibilities include:Operational Ownership: Taking full ownership of high-level...

Looking for a Career that Drives Meaningful Connections?As a Customer Service Representative, you will play a vital role in building and maintaining relationships with customers, ensuring their satisfaction and loyalty to our organization.Key Responsibilities:Manage inbound and outbound calls, emails, and chats with customersRespond to customer inquiries and...

Learning Experience SpecialistWe are seeking a highly skilled Learning Experience Specialist to join our team.The ideal candidate will be responsible for creating engaging learning programs that meet the needs of various roles within the organization.Main ResponsibilitiesDesign, develop, and publish high-quality course content using recognized instructional...

Job Title:Customer Experience Specialist Job Summary:We are seeking an experienced Customer Experience Specialist to join our team. As a key member, you will be responsible for ensuring the successful formulation and implementation of customer experience strategies. Key Responsibilities:Design End-to-End Customer Journey: Map out the entire customer journey...