Experience Excellence Specialist
1 day ago
The Experience Excellence Specialist is responsible for conducting fair and consistent evaluations of customer interactions across inbound and outbound customer interactions to provide accurate, objective, and consistent assessments. By analyzing the quality of service delivered, the role generates insights that support overall business improvement, provide actionable information for decision-making, and highlight opportunities to strengthen frontline performance. The Experience Excellence Specialist ensures evaluations are completed within required volumes and timelines, with feedback that is clear, constructive, and aimed at enhancing customer experience and service quality.
2-3 years in a customer service environment dealing with quality assurance/quality
monitoring, strong analytical skills and attention to detail, effective written and verbal
communication skills, ability to provide constructive feedback objectively and respectfully.
Insurance experience is a plus.
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Experience Excellence Specialist
7 days ago
Taguig, National Capital Region, Philippines FWD Insurance Full time ₱300,000 - ₱600,000 per yearAbout FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...
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Excel Expert with VB experience
2 weeks ago
Taguig, National Capital Region, Philippines Straive Full time ₱144,000 - ₱720,000 per yearWe are seeking a detail-oriented Excel Database Support Specialist to provide technical support and maintenance for business-critical Excel applications that interface with MS SQL databases and utilize VBA macros. This role will serve as the primary point of contact for troubleshooting, optimizing, and enhancing Excel-based business solutions.Key...
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Pricing Specialist
7 days ago
Taguig, National Capital Region, Philippines Par Excellence Search Consulting Inc Full time ₱900,000 - ₱1,200,000 per yearClient Profile: A global leader in tech-driven logistics and supply chain solutions, empowering businesses worldwide with innovation and operational excellence.Are you a strategic negotiator with a passion for the logistics and forwarding industry?Join a dynamic and growing organization where your expertise in pricing and procurement will directly shape...
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Senior Freight Forwarding Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Par Excellence Search Consulting Inc Full time ₱900,000 - ₱1,200,000 per yearClient Profile: A global leader in freight forwarding and logistics solutions, delivering end-to-end supply chain services in the Philippines. McKinley, Taguig | Onsite | Full-timeAdvance your career in global logistics.We're seeking an experienced Senior Freight Forwarding Specialist to support the efficient movement of goods across international supply...
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Performance Excellence
5 days ago
Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱1,200,000 - ₱2,400,000 per yearLearn and Inspire with iOPEX Technologies. Join us nowAvailable Roles:Quality Assurance ManagerQuality Assurance Team Lead/SupervisorQuality Assurance SpecialistTraining ManagerTraining Team Lead/SupervisorCommunications TrainerProcess TrainerSales TrainerPerformance Excellence Data AnalystJob Overview:As a PEX | Performance Excellence Data Analyst, you will...
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Commercial Account Specialist
7 days ago
Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time ₱600,000 - ₱1,200,000 per yearPosition: Commercial Account Specialist **Deployment Location: BGC, Taguig Job Description: (Actual Duties and Responsibilities)**Act as the front liner of Company's customer interface, responsible for planning, establishing, maintaining, and promoting customer connections and relationships.Explore potential sales opportunities and establish relationships...
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Digital Experience Specialist
1 day ago
Taguig, National Capital Region, Philippines JTI Full time ₱1,200,000 - ₱2,400,000 per yearAt JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you need to do is bring yourhuman best.What will your story be? Apply nowLearn more Reporting toDigital Experience Oversight...
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Customer Experience Specialist
7 days ago
Taguig, National Capital Region, Philippines Freelancer Full time ₱800,000 - ₱1,200,000 per yearWorking at are for the:Self-growth enthusiasts. We kickstart our day asking, what can I improve today?Trailblazers. If you're someone who takes charge and strives to have their ideas turn into instant impact, you're inData-driven. In making decisions we rely on one question, what does the data say?Changemakers. Driven by our mission to bring billions of...
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Cloud IT Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time ₱40,000 - ₱80,000 per yearJob description:Familiarize COMPANY'S CLOUD organizations and processesGuide partner on how to correctly obtain COMPANY'S CLOUD technical supportActively respond to, track, and manage partner and their customer requirements and service requests (technical/non-technical), and push customers to resolve customer requirements as soon as possible.GoCloud Partner...
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BPO Delivery Excellence Specialist
1 day ago
Taguig, National Capital Region, Philippines Capgemini Full time ₱800,000 - ₱1,200,000 per yearResponsibilities:Support engagements to achieve yearly competitiveness targetMonitor the PROMPT performance, share insights to engagements and instigate the improvement opportunitiesFacilitate engagements and IA team for any RPA projects or other automation tools implementation if neededBuilds and maintains strong working relationship with all engagements...