BPO Delivery Excellence Specialist
2 days ago
Responsibilities:
- Support engagements to achieve yearly competitiveness target
- Monitor the PROMPT performance, share insights to engagements and instigate the improvement opportunities
- Facilitate engagements and IA team for any RPA projects or other automation tools implementation if needed
- Builds and maintains strong working relationship with all engagements and answer related queries on time
- Manage Center-wide training program & best practice sharing, such like ESOAR, DGEM, 6 Sigma and so on.
- Support any center initiatives and facilitate the analysis and data collection/validation
Skills and Experience:
- +4 years operation/delivery experience in engagement
- Good communication skill and project management skill
- Strong problem-solving skill by using end to end process review and data driven analysis
- Good English skill enabling good written & verbal communication
- Proficiency in MS Office
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