Performance Excellence

Learn and Inspire with iOPEX Technologies. Join us now

Available Roles:

• Quality Assurance Manager
• Quality Assurance Team Lead/Supervisor
• Quality Assurance Specialist
• Training Manager
• Training Team Lead/Supervisor
• Communications Trainer
• Process Trainer
• Sales Trainer
• Performance Excellence Data Analyst

Job Overview:

As a PEX | Performance Excellence Data Analyst, you will play a pivotal role in driving performance excellence through comprehensive data analysis, process improvement, and strategic decision-making. You will be responsible for analyzing performance, identifying problems, and developing proposals and recommendations. Also, identify areas for improvement, implement new processes, and perform complex operations research and analytics.

Job Description:

• Collect, analyze, and interpret complex data to identify key trends, patterns, and opportunities for process improvements
• Develop and maintain comprehensive performance tracking dashboards and reporting systems
• Enhance the performance management, including process improvement, benefits, and welfare programs, providing recommendations through data & insights
• Collaborate with cross-functional teams to recommend data-driven solutions to optimize workflows and enhance productivity
• Implement and monitor the effectiveness of process improvement initiatives
• Provide data-backed insights and recommendations to management to support strategic decision-making
• Maintain data integrity and ensure compliance with reporting standards
• Work with departmental heads to establish project teams and ensure the objectives of the required improvement are identified, owned, documented and measured in order to allow progress reporting.
• Develop alternatives to enhance operational policies, standards and procedures
• Propose business process improvements through workflow analysis methods to support system development throughout project life cycle

Qualifications:

• Should have at least 1 year of experience as a Data Analyst in performance excellence or similar field on a BPO set up
• Demonstrated quantitative skills with the highest degree of precision
• Excellent communication skills, including extensive experience meeting and presenting to key stakeholders
• Effective communication and presentation skills to convey complex data-driven recommendations
• Experience in business and data analysis is an advantage
• Proven experience of working successfully in a collaborative team environment across different cultures, operating with and influencing others to achieve a common objective
• Attention to detail and a commitment to maintaining data integrity
• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to | Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig