US Mortgage Team Leader

About the role This is an exciting opportunity to join PHH Mortgage Corporation/ Onity group as an Analyst, Commercial SBC. This full-time role is based in Pasay City Metro Manila.What you'll be doingThe Analyst, Commercial SBC will provide quality collection and property surveillance activities for commercial real estate loans.  This role will support a...

Team Lead, Customer Care Center - Resolutions (Spanish Bilingual)As the Team Lead, Customer Care Center - Resolutions (Spanish Bilingual) at PHH Mortgage Corporation / Onity Group, you will oversee a team of customer service representatives who provide high-quality resolution support to Spanish-speaking customers. You will be responsible for driving team...

Overview:Manage a team of representatives and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up...

Work Experience RequirementsMinimum of 4 to 5 years of Customer service experience in Business Process Off-shoring with 2 yrs of supervisory experienceKnowledge of Mortgage/HELOC documentationFamiliarity with income documents (pay stab, W2s, 1099) for loan completenessKnowledge of Deed and its role in HELOC loansEducate applicants on loan application...

Now Hiring: Seasonal Team Leader – E-commerce (Clothing Brand)Onsite | Pasay CitySeasonal RoleWe're looking for a Seasonal Team Leader to join our growing E-commerce support team for a clothing and lifestyle brand. If you're experienced in leading support teams, driving performance, and working with tools like Gorgias and Shopify, we'd love to meet...

Job SummaryThe Team Leader – Auto Insurance Account is responsible for managing a team of insurance specialists or customer service representatives handling auto insurance policies, claims, billing, or sales. This role ensures team performance meets service level agreements (SLAs), quality standards, and compliance requirements while driving continuous...

About the role As the Prior Authorization Team Leader at access healthcare, you will play a pivotal role in overseeing a team of specialists responsible for securing approvals and authorisations for healthcare services on behalf of patients. This full-time, office-based role in Pasay City, Metro Manila will have you leading a high-performing team and...

Monitor, manage and maintain a high level of service and ensure performance standards are being achieved. Generate and communicate monthly statistical and operational reports. Handles performance management, disciplinary procedures, attendance management and schedule adherence. Build and maintain a positive working culture. Handling escalated complaints and...

Job description:Access Healthcare is looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs.The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track record of achieving operational excellence.Key...

DetailsJob DescriptionJob ResponsibilitiesCreate an inspiring team environment with an open communication culture; Motivate team members; Encourage creativity and risk-takingManaging a team, set clear team goals; Monitor team performance and report on metrics; Recognize high performance and reward accomplishmentsDelegate tasks and set deadlines; Oversee...