Team Leader

11 hours ago

Pasay, National Capital Region, Philippines AsiaPro Outsourcing OPC Full time

Monitor, manage and maintain a high level of service and ensure performance standards are being achieved. Generate and communicate monthly statistical and operational reports. Handles performance management, disciplinary procedures, attendance management and schedule adherence. Build and maintain a positive working culture. Handling escalated complaints and queries. Ensure company policies and procedures are adhered to at all times.

Duties and Responsibilities

1.Making sure the department provides a wide variety of information to customers, i.e., promotions, offer, rates, minor technical assistance and order related concerns regarding products of Asiapro.

  1. Report to Managers of any (misdemeanor; minor; major) violations.

3.Making reports of the daily performances

  1. Supports the knowledge of agents.

5.Determine problem areas that arise on the Shift and escalate to the Department manager.

6.Monitor performance and progress of team for strengths and weaknesses to ensure proper procedures, policies, and expectations are followed according to the needs of the business.

7.Distribute information and ensure effective communication while maintaining a clear communication of process and procedures pertaining to emails and calls concern.

8.Develop and perform Quality Assurance/Quality Control in one of the following areas: performing audits to quality system standards such as emails and calls to assess the compliance to such systems, planning training in necessary fields, coaching, directing, and providing accurate solutions support for testing and design for CSR's

9.Motivate and encourage their teams to perform and exceed management's expectations and targets.

10.Maintain and follow up a line of communication escalated issues between the Departments.

11.Develop own resources and utilizes creative resolutions to resolve problems.

Job Types: Full-time, Permanent

Pay: Php50, Php60,000.00 per month

Ability to commute/relocate:

  • Pasay City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Can you start immediately?

Experience:

  • Team Leader: 1 year (Required)

Location:

  • Pasay City (Preferred)

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