Customer Service Representative

2 days ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

About the Role

We're looking for a detail-oriented and customer-focused
Travel Customer Service Representative
to join our dynamic travel operations team. In this role, you'll be the first point of contact for travelers, providing seamless support and expert guidance across booking, ticketing, and itinerary management. If you thrive in fast-paced environments and love helping people navigate the world, this is your boarding pass to a rewarding career.

Key Responsibilities

  • Deliver exceptional customer service to travelers via phone, email, and chat
  • Book flights, hotels, and rental cars using
    Global Distribution Systems (GDS)
    such as Sabre or Amadeus
  • Issue, reissue, and process refunds for flight tickets in accordance with airline policies and fare rules
  • Respond promptly to traveler inquiries, resolve booking issues, and provide accurate travel information
  • Maintain detailed records of customer interactions and transactions in CRM systems
  • Collaborate with internal teams to ensure smooth travel experiences and timely issue resolution

Qualifications

  • At least 1 year of experience in travel customer service or GDS-based booking environments
  • Proficiency in at least one major GDS platform (Sabre or Amadeus)
  • Strong communication skills in English
  • Ability to multitask, prioritize, and remain calm under pressure
  • Familiarity with airline fare structures, ticketing rules, and refund procedures
  • High attention to detail and commitment to delivering outstanding service

What We Offer

  • Competitive salary and shift allowances
  • Day 1 HMO w/ free dependent
  • Training and certification opportunities in GDS and travel systems
  • Supportive team culture and career growth pathways

Work location: Bridgetowne, Quezon City

Work setup: Fully onsite

  • Customer Service Representative

    2 days ago

    Quezon City, National Capital Region, Philippines Fastrising Full time ₱40,000 per year

    Company DescriptionUp to 40k offerRole DescriptionThis is a full-time on-site role for a Customer Service Representative located in Quezon City. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, managing customer experience, and handling customer service inquiries. Day-to-day...

  • Customer Service Representative

    2 days ago

    Quezon City, National Capital Region, Philippines GAIC Professional Services Inc. Full time

    Company DescriptionGAIC Professional Services Inc. is an Outsourcing and Consulting Services company that caters to clients across various industries and sectors. As a subsidiary of EEI, it serves as the internal professional services arm, dealing with technology-driven solutions. GAIC Professional Services is committed to providing innovative and effective...

  • Customer Service Representative

    7 days ago

    Quezon City, National Capital Region, Philippines SYSPRO Full time ₱312,000 - ₱420,000 per year

    This is a full-time, on-site role for a Customer Service Representative located in BRIDGETOWN QC. The Customer Service Representative will handle day-to-day tasks such as managing customer inquiries and ensuring customer satisfaction.Qualifications[1] Minimum of 6 months BPO experience[2] HS Graduate or SHS Graduate[3] Customer Satisfaction and Customer...

  • Customer Service Representative

    7 days ago

    Quezon City, National Capital Region, Philippines Chris Sports Plaza Inc. Full time ₱200,000 - ₱240,000 per year

    Customer Service RepresentativeJob Description:· Handling inquiries from customers online· Providing basic product information and assisting in generating sales, processing returns and issuing receipts· Assisting in resolving order/product complaints and escalating issues when necessary· Communicating with warehouse and other internal partners·...

  • Customer Service Representative

    5 days ago

    Quezon City, National Capital Region, Philippines Concept Specialist Full time ₱144,000 - ₱432,000 per year

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy...

  • Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

    About the role StaffSmart Outsourcing is looking for enthusiastic Customer Service Representatives (CSR) to join our dynamic Call Centre team in Quezon City. This is a full-time opportunity for individuals interested in customer service, with the chance to develop valuable skills in a supportive and growth-oriented environment.What you'll be doingProviding...

  • Customer Service Representative

    7 days ago

    Quezon City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱144,000 - ₱720,000 per year

    Customer Service RepresentativeWork Locations: Eastwood / Bridgetowne, Quezon CityWork Setup: Onsite | Schedule:Shifting | Employment Type: Full-TimeSalary Range: ₱16,000 – ₱25,000 (depending on account and experience)About the Role:We are looking for passionate and customer-focused individuals to join our growing team as Customer Service...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Asti Logistic Inc. Full time ₱150,000 - ₱250,000 per year

    Effective Communication Skills and passion for caring customersProvide product and solutions information, answer querieshandles customer accounts with accuracy, efficiency and confidentialitybackground in ERP / CRM systems is an advantageexperience gained from the service industry such as (retail, tech.)Customer Care Representative to AirconWilling to be...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines 1840 & Company Full time ₱22,000 - ₱29,400 per year

    Job Title: Remote Customer Service RepresentativeLocation: Anywhere in the PhilippinesEmployment Type: Full-TimeSalary: 5 USD per hrJob Summary:As we continue to steadily develop, we are looking to add a member to our small corporate team. We consider the ideal candidate to be a self-starter who possesses the right attitude to fit into a dynamic business...

  • Customer service representative job

    2 days ago

    Quezon City, National Capital Region, Philippines Fastrising Full time

    Company DescriptionUp to 40kRole DescriptionThis is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction. The role will involve working closely with the customer support team to...