Current jobs related to Team Lead, Implementation - Manila, National Capital Region - Lightspeed Commerce

  • Team Lead

    2 days ago

    Manila, National Capital Region, Philippines VGW Full time ₱1,200,000 - ₱2,400,000 per year

    **Customer Service Team LeadVGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.We have an exciting opportunity to join our Customer Service Team in Manila and are currently looking for a Customer Service Team Lead to join the team.**The Customer Service Team Lead's role...

  • Team Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeLeadership Full time ₱683,780 - ₱890,340

    Job Overview We are seeking a seasoned Team Lead to oversee the daily management of our team. The ideal candidate will have a proven track record in people management, conflict resolution, and effective communication. Responsibilities Develop and implement strategies to improve team performance and efficiencyMentor and train new team members to ensure they...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Opswerks Full time

    Manila Business OperationsOpsWerks is a technical consulting company specializing in operational services for high tech industry. As we experience rapid growth, we are seeking a dynamic and experienced People Business Partnership (PBP) & Talent Acquisition (TA) Team Lead to join our People Operations and Development (POD) Group. Reporting directly to the PBP...

  • Senior NetSuite Implementation Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeProject Full time $90,000 - $130,000

    NetSuite Project Manager">Job Description:We are seeking a highly skilled and motivated professional to lead our NetSuite implementation projects.We are looking for an experienced project manager who can manage end-to-end NetSuite implementations, ensuring timely delivery, high-quality results, and strong client satisfaction.Responsibilities include:Defining...

  • Team Lead

    1 week ago

    Manila, National Capital Region, Philippines NuWorks Interactive Labs, Inc. Full time ₱104,000 - ₱130,878 per year

    Setup: Hybrid 3x a week onsite at our Ortigas Office.TheTeam Lead for Full Stack Engineering (AI)is responsible for leading a team of frontend and backend developers in creating visually appealing and user-friendly applications and systems which include both AI-powered and non-AI-powered applications. They play a crucial role in staying updated with industry...

  • Back Office Implementation Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeImplementation Full time ₱8,400 - ₱9,600

    Job SummaryWe are seeking a highly motivated and detail-oriented professional to lead individual real estate brokerages in implementation and onboarding of our suite of back office products tailored for their needs.This role will focus on deploying our real estate commission and transaction management platform, as well as a platform designed to help brokers...

  • Team Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeClient Full time $20,800

    Virtual Assistant Team Lead OpportunityThe ideal candidate for this role will possess exceptional leadership skills and a genuine passion for coaching. They should be able to effectively manage a team of virtual assistants, guiding them through their tasks and providing regular feedback and coaching sessions.Key Responsibilities:Manage and motivate a team of...

  • Senior Software Implementation Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeImplementation Full time ₱600,000 - ₱800,000

    Job DescriptionWe are looking for a talented individual to lead the implementation of our software solutions.This is an exciting opportunity to work with clients and help them achieve their goals through the adoption of our products.Key Responsibilities:The successful candidate will be responsible for defining and maintaining the implementation program for...

  • Recruiting Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Manpower Full time

    Position TitleRecruitment Team Lead (with Data Analytics Background)Job SummaryWe are seeking a dynamic and results-driven Recruitment Team Lead with a strong background in data analytics to join our growing team. The successful candidate will be responsible for leading the recruitment team, optimizing hiring strategies, and leveraging data insights to drive...

  • Engineering Team Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeCloud Full time $150,000 - $200,000

    Cloud Engineering ManagerThe Cloud Engineering Manager is a pivotal role within our organization, responsible for leading and managing a team of engineers who oversee the day-to-day managed services of customer environments.This position requires a strong technical background, with expertise in cloud technologies and Linux system administration. The ideal...

Team Lead, Implementation

2 weeks ago

Manila, National Capital Region, Philippines Lightspeed Commerce Full time $80,000 - $100,000 per year
Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you're keen to join, we're looking for a Team Lead, Implementation - Retail (Permanent Work from home) to join our North American (NOAM) team in Manila.

In this role, you'll lead and coach a team of Launch Specialists within our Retail vertical to ensure customers are successfully onboarded onto our platform. You'll be responsible for building early trust, driving product adoption, and setting customers up for long-term success. The ideal candidate is a strong people leader who communicates with empathy, adapts easily to change, and keeps the customer experience at the heart of everything they do.

Please note you will be working NOAM hours in this role.

What you'll be doing:
  • Provide day-to-day mentorship and guidance to Onboarding team members, ensuring adherence to processes and best practices
  • Contribute to process improvements and the creation of customer-facing resources to enhance onboarding efficiency
  • Serve as a customer advocate by identifying common pain points and collaborating cross-functionally to find solutions
  • Manage onboarding for new hires, ensuring thorough training and updating resources as needed
  • Conduct regular coaching sessions and performance reviews to support individual growth and accountability
  • Act as the key point of contact with other teams, ensuring alignment on projects and organizational initiatives
  • Support the team in handling escalations and complex product questions, stepping in directly when needed to resolve customer issues
What you need to bring:

We're looking for a candidate who has experience with the following:

  • Previous experience in a people management role, with a track record of leading high-performing teams
  • Previous hands-on experience in Customer Success or Onboarding within a B2B environment
  • Solid understanding of the customer journey and the critical role onboarding plays in shaping long-term customer experience
  • Proven ability to align teams around shared goals and empower individuals to deliver strong results
  • Excellent coaching abilities and strong communication skills
  • Professional fluency in English; French language skills are a bonus, but not needed

Our hiring process is very straightforward. You'll undergo a preliminary video screening and the whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic

Be a changemaker

You'll enjoy:

  • A flexible work environment that empowers you to do your best work
  • A culture that celebrates performance
  • The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
  • Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

  • Market-leading salary package
  • Permanent work from home setup
  • Coworking space available, if needed
  • We follow the PH holidays
  • Benefits you can enjoy from day one:
    • HMO for you and your 2 dependents (Maxicare)
    • 15 Vacation leaves
    • 10 Sick leaves
    • Government Mandated Benefits
    • Food Allowance of 1000PHP per month
    • Work from Home Allowance of 1000PHP per month
    • Health and wellness benefit of 7500PHP per year
    • Free LinkedIn Learning License
    • Free access to Mental Health support and coaching services
  • Opportunity to grow your career in a company that values internal mobility
  • Exciting online and in-person events hosted regularly by our Manila Culture Club

Not yet convinced?

For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We're an open book

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.