Software Technical Support

4 days ago

Work from Home, Philippines Station Five Full time ₱1,200,000 - ₱2,400,000 per year

Things to know before applying:

  • you must have your own work equipment
  • you are able to work remotely
  • you can work full-time for this role
  • experience working with clients/companies outside PH is an advantage

Role Summary

We are seeking a Technical Support Specialist with mid-level SQL skills to join our team. The role focuses on assisting customers in troubleshooting and resolving issues by querying datasets and analyzing data to identify solutions. This is not a database development role but requires the ability to work with SQL effectively to support customer needs. Strong communication skills are essential, as you will serve as the bridge between technical findings and customer understanding.

Key Responsibilities

  • Respond to customer inquiries and technical issues in a timely and professional manner.
  • Use SQL to query datasets, analyze results, and identify the root cause of customer-reported problems.
  • Collaborate with internal teams to escalate and resolve complex issues when necessary.
  • Translate technical findings into clear, customer-friendly explanations and solutions.
  • Document issue resolution steps, FAQs, and best practices to improve the support process.
  • Maintain a high level of customer satisfaction through effective problem-solving and communication.

Qualifications

  • Proven experience in a technical support or similar customer-facing technical role.
  • Mid-level SQL skills with the ability to query and interpret data (select, join, filter, aggregate).
  • Strong problem-solving and analytical skills with attention to detail.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
  • Ability to work both independently and collaboratively in a team environment.

Hiring Process:

  • Phone screening
  • Short technical test
  • Behavioral interview
  • Client interview

About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

IMPORTANT NOTICE:

Please note that this role is strictly open to Filipino candidates currently residing in the Philippines. Applications that do not meet this requirement will not be considered.

We also uphold a zero-tolerance policy against any form of dishonesty in the recruitment process. Submitting false information, misrepresenting credentials, or using fraudulent methods will lead to immediate disqualification. Such actions may also be reported to relevant authorities or platforms, and repeat offenses may result in blacklisting from our organization and affiliated networks.

Identity and location will be verified during the hiring process.

Job Type: Full-time

Benefits:

  • Work from home

Application Question(s):

  • REQUIRED: How much is your expected salary in PHP?

Experience:

  • SQL (querying datasets, using select, etc): 4 years (Required)
  • Documentation skills (issue resolution, best practices): 4 years (Required)
  • Technical support: 5 years (Required)

Work Location: Remote

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