Customer Care Team Lead

2 days ago

Ortigas, Philippines Satellite Office Solutions Full time ₱1,440,000 - ₱2,160,000 per year

CUSTOMER CARE TEAM LEADER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CUSTOMER CARE TEAM LEADER?

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We're entrepreneurial. We challenge the status quo, aren't afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We're a people-first company and what we do wouldn't be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our team of creative and passionate individuals.

The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.

Reporting directly to the Customer Care Manager, the Customer Care Team Lead will bring excellent people management and organizational skills to manage the team and our orders from receipt to shipment, including order entry, releasing, invoicing, and data management.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

People Management (40%)

  • Monitor daily attendance and ensure team members are punctual and adhering to their scheduled shifts
  • Conduct regular check-ins to ensure team members are actively working, meeting expectations, and aligned with daily priorities
  • Serve as the first point of contact for basic employee concerns, escalating performance or conduct issues to the appropriate Manager at HQ (Customer Care or Logistics)
  • Partner with Satellite Office HR on people-related matters including attendance, behavior, and policy compliance
  • Support onboarding and training of new hires to ensure smooth integration into the team
  • Contribute to a positive and productive team environment by promoting accountability and engagement

Order Management (60%)

  • Ensure accurate order entry, returns, and other data into our ERP system, within defined quality standards and departmental KPI's
  • Ensure on-time customer order release to Logistics and the Warehouse for processing
  • Ensure on-time invoicing and payment collection for all orders within required SLA
  • Maintain Customer records in our ERP system
  • Meet and maintain department/team reporting metrics
  • Provide backup to other customer service staff in the department

WHAT ARE WE LOOKING FOR?

  • 3+ years of customer service or order management experience in a high-volume environment, with minimum 1+ year in a leadership role
  • Strong systems and computer proficiency including Microsoft Office, and SAP as an ERP system
  • Professional written and verbal proficiency in English
  • Strong ability to understand customer needs and diffuse contentious situations while remaining calm, informative and friendly
  • Ability to prioritize and organize tasks to meet deadlines and increase efficiency
  • Detail-oriented
  • Work well under pressure, independently and as a member of a team
  • Ability to manage a team, and be involved in day-to-day operations

Job summary

Experience with Order Management or Order Processing

Experience with SAP or other ERP tools

Key selling points

  • Work onsite
  • Night shift schedule
  • Great place to work

Job Type: Full-time

Pay: Php70, Php75,000.00 per month

Benefits:

  • Paid training

Work Location: In person

  • Customer Care Supervisor

    2 days ago

    Ortigas, Philippines The New APEC Development Corporation Full time ₱900,000 - ₱1,200,000 per year

    We seek for a dedicated Customer Care Supervisor to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle escalated...

  • Customer Success Team Lead

    6 days ago

    Ortigas, Philippines MySigrid Full time $104,000 - $130,878 per year

    The Customer Success Team Lead's primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant. The Customer Success Team Lead is responsible for maintaining work quality, initiating continuous improvements, and promoting the values of MySigrid.Duties and ResponsibilitiesThe Customer Success...

  • Customer Care Officer

    2 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱1,200,000 - ₱2,400,000 per year

    CUSTOMER CARE OFFICERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE OFFICER?The purpose of the Customer Care Officer is to work...

  • Care Support Agent

    1 week ago

    Ortigas, Philippines Netsolar Inc. Full time ₱70,000 - ₱120,000 per year

    JOB DESCRIPTIONSummary: Acts as the frontline communicator for all aftersales-related concerns, ensuring timely and professional responses to customer issues and inquiries. Supports internal coordination with the O&M and Monitoring teams, while maintaining organized documentation of case status and resolutions.KEY RESPONSIBILITIES :Receive, acknowledge, and...

  • AI Operations Team Lead

    2 weeks ago

    Ortigas, Philippines Snappr Full time ₱45,000 - ₱60,000 per year

    At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...

  • Team Lead

    4 days ago

    Ortigas, Metro Manila, Philippines Private Advertiser Full time $104,000 - $130,878 per year

    Job Description:We are seeking a Sales Team Lead to manage, guide, and motivate our sales team in achieving business targets. The ideal candidate will be responsible for coaching team members, setting sales goals, monitoring performance, and ensuring excellent client service.Responsibilities:Lead, train, and mentor the sales teamDevelop and implement sales...

  • New Business-Account Manager

    2 weeks ago

    Ortigas, Philippines VALUE CARE HEALTH SYSTEMS INC. Full time $500,000 - $1,000,000 per year

    VALUE CARE HEALTH SYSTEMS INC. is hiring a Full time New Business-Account Manager role in Ortigas Center, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, Afternoon Tuesday: Morning, Afternoon Wednesday: Morning, Afternoon Thursday: Morning, Afternoon Friday: Morning, Afternoon 1 year...

  • Sales Operations Team Lead

    2 weeks ago

    Ortigas, Philippines Snappr Inc. Full time ₱1,500,000 - ₱2,000,000 per year

    At Snappr, we help businesses get visual content more easily, with higher quality, and at scale. We use the best technology to connect visual content creators; such as photographers, videographers, and image editors, with businesses that need their skills to tell the story of their products and services through all forms of visual content. We foster a...

  • Team Lead

    2 weeks ago

    Ortigas, Philippines Vericom Inc. Full time ₱900,000 - ₱1,200,000 per year

    Summary:The Team Leader provides daily supervision and guidance to a team of 15-20 employees, ensuring efficient workflow, high-quality output, and a positive work environment. This role requires strong leadership, communication, and problem-solving skills to achieve team goals and contribute to overall company success.Responsibilities:Team Management:...

  • Project Manager Team Lead

    2 weeks ago

    Ortigas, Philippines Euro Asia Executive Search Full time ₱800,000 - ₱1,000,000 per year

    To meet this purpose, we are looking for passionate, strategic, and driven individuals like you. You will have the chance to realize your potential, maximize your skills, and apply your collaboration skills by managing the production of financial documentation and transparency communication of Fortune 500 companies.The Opportunity:The Project Manager Team...