Customer Care Team Lead

2 days ago

Ortigas, Philippines Satellite Office Solutions Full time ₱1,440,000 - ₱2,160,000 per year

CUSTOMER CARE TEAM LEADER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CUSTOMER CARE TEAM LEADER?

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We're entrepreneurial. We challenge the status quo, aren't afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We're a people-first company and what we do wouldn't be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our team of creative and passionate individuals.

The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.

Reporting directly to the Customer Care Manager, the Customer Care Team Lead will bring excellent people management and organizational skills to manage the team and our orders from receipt to shipment, including order entry, releasing, invoicing, and data management.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

People Management (40%)

  • Monitor daily attendance and ensure team members are punctual and adhering to their scheduled shifts
  • Conduct regular check-ins to ensure team members are actively working, meeting expectations, and aligned with daily priorities
  • Serve as the first point of contact for basic employee concerns, escalating performance or conduct issues to the appropriate Manager at HQ (Customer Care or Logistics)
  • Partner with Satellite Office HR on people-related matters including attendance, behavior, and policy compliance
  • Support onboarding and training of new hires to ensure smooth integration into the team
  • Contribute to a positive and productive team environment by promoting accountability and engagement

Order Management (60%)

  • Ensure accurate order entry, returns, and other data into our ERP system, within defined quality standards and departmental KPI's
  • Ensure on-time customer order release to Logistics and the Warehouse for processing
  • Ensure on-time invoicing and payment collection for all orders within required SLA
  • Maintain Customer records in our ERP system
  • Meet and maintain department/team reporting metrics
  • Provide backup to other customer service staff in the department

WHAT ARE WE LOOKING FOR?

  • 3+ years of customer service or order management experience in a high-volume environment, with minimum 1+ year in a leadership role
  • Strong systems and computer proficiency including Microsoft Office, and SAP as an ERP system
  • Professional written and verbal proficiency in English
  • Strong ability to understand customer needs and diffuse contentious situations while remaining calm, informative and friendly
  • Ability to prioritize and organize tasks to meet deadlines and increase efficiency
  • Detail-oriented
  • Work well under pressure, independently and as a member of a team
  • Ability to manage a team, and be involved in day-to-day operations

Job summary

Experience with Order Management or Order Processing

Experience with SAP or other ERP tools

Key selling points

  • Work onsite
  • Night shift schedule
  • Great place to work

Job Type: Full-time

Pay: Php70, Php75,000.00 per month

Benefits:

  • Paid training

Work Location: In person

  • Customer Care Team Lead

    2 weeks ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

    CUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?Design made simple for the modern home. Our...

  • Spanish Bilingual Team Lead

    5 days ago

    Ortigas, Philippines iSWerk Full time ₱480,000 - ₱960,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Spanish Bilingual Team Lead to lead a team of representatives in delivering outstanding service and efficient issue resolution. You'll monitor performance metrics, manage escalations, coach team members, and drive continuous improvement. If you're...

  • Customer Care Supervisor

    2 days ago

    Ortigas, Philippines The New APEC Development Corporation Full time ₱900,000 - ₱1,200,000 per year

    We seek for a dedicated Customer Care Supervisor to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle escalated...

  • Customer Success Team Lead

    5 days ago

    Ortigas, Philippines MySigrid Full time ₱900,000 - ₱1,200,000 per year

    The Customer Success Team Lead's primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant. The Customer Success Team Lead is responsible for maintaining work quality, initiating continuous improvements, and promoting the values of MySigrid.Duties and ResponsibilitiesThe Customer Success...

  • Customer Care Consultant

    2 weeks ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    CUSTOMER CARE CONSULTANTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE CONSULTANT?Deliver outstanding on brand' customer service...

  • Customer Care Specialist

    4 days ago

    Ortigas, Metro Manila, Philippines Acquire Intelligence Full time ₱250,000 - ₱500,000 per year

    At Acquire Intelligence, our mission is to help businesses work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you're passionate about making a real...

  • Customer Care

    2 days ago

    Ortigas Post Office P, Philippines The New APEC Development Corporation Full time ₱400,000 - ₱600,000 per year

    We seek for a dedicated Customer Care Specialist and Officer to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle...

  • Spanish Bilingual Team Lead

    5 days ago

    Ortigas, Metro Manila, Philippines iSupport Worldwide Full time ₱400,000 - ₱800,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Spanish Bilingual Team Lead to lead a team of representatives in delivering outstanding service and efficient issue resolution. You'll monitor performance metrics, manage escalations, coach team members, and drive continuous improvement. If you're...

  • Customer Care Officer

    2 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱1,200,000 - ₱2,400,000 per year

    CUSTOMER CARE OFFICERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE OFFICER?The purpose of the Customer Care Officer is to work...

  • Customer Care Specialist

    5 days ago

    Ortigas Post Office P, Philippines The New APEC Development Corporation Full time ₱250,000 - ₱450,000 per year

    We seek for a dedicated Customer Care Specialist to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle escalated...