Senior Customer Care Officer

2 days ago

Manila, National Capital Region, Philippines AS White Global Full time ₱900,000 - ₱1,200,000 per year

THE OPPORTUNITY

Our partner is a proudly Australian-owned menswear brand with over 50 locations across Australia and New Zealand, complemented by a strong e-commerce presence. Known for premium suits, coats, shirts, and accessories, the brand blends timeless tailoring with a modern Australian edge and is the official clothier to national sporting teams, including Australian soccer, cricket, polo, and Super Rugby.

As part of their continued growth, they are seeking a
Senior Customer Care Officer
to join their Manila-based team. In this role, you will play a key part in delivering exceptional customer service and sales support across online, retail, corporate, and wholesale channels.

This is a
full-time onsite position
based in BGC, Taguig, with work hours from
6:00 AM to 3:00 PM PHT
, supporting the Australian business.

KEY RESPONSIBILITIES

  • Provide customer support across online, retail, corporate, and wholesale channels.
  • Manage queries, orders, loyalty enquiries, returns, and complaints.
  • Assist retail teams with stock, bookings, and customer feedback.
  • Handle corporate/wholesale accounts, including orders, invoicing, and client care.
  • Coordinate with internal teams to ensure smooth order processing and delivery.
  • Identify sales opportunities through upselling, cross-selling, and loyalty promotions.
  • Support sales processes such as quotes, fittings, documentation, and after-sales care.
  • Share customer insights, join training, and assist with new systems or initiatives.

SKILLS, EXPERIENCE & QUALIFICATIONS

  • Bachelor's degree in Business Administration or a related field.
  • Minimum 3 years' experience in customer service, escalation, or sales support, ideally within the retail or e-commerce industry.
  • Familiarity with e-commerce platforms, order management systems, and loyalty programs (ideally Shopify).
  • Skilled in customer service platforms (e.g., Powerfront, Zendesk) and proficient in Microsoft Office Suite.
  • Strong customer-first mindset with a track record of delivering excellent service and driving sales outcomes.
  • Excellent verbal and written communication skills with a professional, confident approach.
  • Highly organized, detail-oriented, and accurate in order processing, documentation, and reporting.
  • Proactive team player with the ability to work independently in a fast-paced environment.

ASW OFFERS

  • A Great Place to Work certified company environment.
  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, Thailand, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.

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