Senior Customer Care Officer

2 days ago

Manila, National Capital Region, Philippines AS White Global Full time ₱900,000 - ₱1,200,000 per year

THE OPPORTUNITY

Our partner is a proudly Australian-owned menswear brand with over 50 locations across Australia and New Zealand, complemented by a strong e-commerce presence. Known for premium suits, coats, shirts, and accessories, the brand blends timeless tailoring with a modern Australian edge and is the official clothier to national sporting teams, including Australian soccer, cricket, polo, and Super Rugby.

As part of their continued growth, they are seeking a
Senior Customer Care Officer
to join their Manila-based team. In this role, you will play a key part in delivering exceptional customer service and sales support across online, retail, corporate, and wholesale channels.

This is a
full-time onsite position
based in BGC, Taguig, with work hours from
6:00 AM to 3:00 PM PHT
, supporting the Australian business.

KEY RESPONSIBILITIES

  • Provide customer support across online, retail, corporate, and wholesale channels.
  • Manage queries, orders, loyalty enquiries, returns, and complaints.
  • Assist retail teams with stock, bookings, and customer feedback.
  • Handle corporate/wholesale accounts, including orders, invoicing, and client care.
  • Coordinate with internal teams to ensure smooth order processing and delivery.
  • Identify sales opportunities through upselling, cross-selling, and loyalty promotions.
  • Support sales processes such as quotes, fittings, documentation, and after-sales care.
  • Share customer insights, join training, and assist with new systems or initiatives.

SKILLS, EXPERIENCE & QUALIFICATIONS

  • Bachelor's degree in Business Administration or a related field.
  • Minimum 3 years' experience in customer service, escalation, or sales support, ideally within the retail or e-commerce industry.
  • Familiarity with e-commerce platforms, order management systems, and loyalty programs (ideally Shopify).
  • Skilled in customer service platforms (e.g., Powerfront, Zendesk) and proficient in Microsoft Office Suite.
  • Strong customer-first mindset with a track record of delivering excellent service and driving sales outcomes.
  • Excellent verbal and written communication skills with a professional, confident approach.
  • Highly organized, detail-oriented, and accurate in order processing, documentation, and reporting.
  • Proactive team player with the ability to work independently in a fast-paced environment.

ASW OFFERS

  • A Great Place to Work certified company environment.
  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, Thailand, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.

  • Vietnamese Customer Care Senior Associate

    2 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Vietnamese Customer Care Senior AssociateDigitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.Job Description - Grade SpecificExperience Required:Strong Communication & Customer Service Skills in Vietnamese and EnglishMinimum 1.5 years of international contact center...

  • Vietnamese Customer Care Senior Associate

    2 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Vietnamese Customer Care Senior Associate Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention. Job Description - Grade Specific Experience Required:Strong Communication & Customer Service Skills in Vietnamese and EnglishMinimum 1.5 years of international contact center...

  • Thai Customer Care Senior Associate

    2 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Thai Customer Care Senior AssociateDigitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.Job Description - Grade SpecificExperience Required:Strong Communication & Customer Service Skills in Thai & English language.Minimum 2.5 years of international contact center...

  • Thai Customer Care Senior Associate

    2 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Thai Customer Care Senior Associate Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Conducts appropriate...

  • Customer Care Representative

    1 week ago

    Manila, National Capital Region, Philippines Outsourced Full time ₱250,000 - ₱500,000 per year

    Job DescriptionAbout Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation...

  • Customer Success Lead

    1 week ago

    Manila, National Capital Region, Philippines Abby Care Full time ₱1,200,000 - ₱2,400,000 per year

    About Abby CareMaking family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care...

  • Customer Care Representative

    2 days ago

    Manila, National Capital Region, Philippines Likha Careers Full time ₱150,000 - ₱250,000 per year

    Position Type: Junior - Individual ContributorEmployment Type: Full-TimeWork Setup: On-site (Nightshift)Location: Sta. Mesa or Cubao, Quezon City / Marikina CityIndustry: BPOAbout the Job:Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our clients team as a Customer Care Representative where youll assist...

  • Customer Success Lead

    1 week ago

    Manila, National Capital Region, Philippines Abby Care Full time ₱1,200,000 - ₱2,400,000 per year

    About Abby CareMaking family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care...

  • Customer Care Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Employment Hero Full time ₱1,200,000 - ₱2,400,000 per year

    Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia,...

  • Customer Care Specialist

    10 hours ago

    Manila, National Capital Region, Philippines Employment Hero Full time ₱40,000 - ₱80,000 per year

    Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore,...