CSR AGENT WOS

4 days ago

Mandaue City, Central Visayas, Philippines AUXILIA INC Full time ₱150,000 - ₱250,000 per year

About the role

AUXILIA INC' is seeking a talented Customer Service Representative (CSR) Agent to join our team in Mandaue City, Cebu. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients in the financial services industry. Whether you're a seasoned professional or an enthusiastic newcomer, we welcome your application and look forward to helping you reach new heights in your career.

What you'll be doing

  • Responding to customer inquiries and requests via phone, email, and other communication channels
  • Resolving customer issues and concerns efficiently and effectively
  • Providing accurate information and guidance to customers on financial products and services
  • Maintaining detailed records of customer interactions and transactions
  • Identifying opportunities to improve customer satisfaction and suggest process improvements
  • Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for

  • Strong customer service and communication skills, with the ability to interact with customers in a professional and empathetic manner
  • Familiarity with financial products and services, or a willingness to learn
  • Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions
  • Proficiency in using computer systems and software, including customer relationship management (CRM) tools
  • A team-player mentality and the ability to work collaboratively in a fast-paced environment
  • Openness to learning and a commitment to continuous professional development

What we offer

At AUXILIA INC', we believe in investing in our employees' growth and well-being. As a member of our team, you'll enjoy a competitive salary, comprehensive benefits package, and ample opportunities for career advancement. We also prioritize work-life balance and offer flexible work arrangements to ensure you can thrive both professionally and personally.

About us

AUXILIA INC' is a leading provider of financial services, dedicated to delivering innovative solutions that empower our clients to achieve their goals. With a strong track record of success and a commitment to excellence, we have established ourselves as a trusted partner in the industry. Our dynamic and collaborative workplace culture fosters innovation, and we are proud to be an equal opportunity employer that celebrates diversity and inclusion.

Ready to join our team? Apply now and take the first step towards an exciting new chapter in your career.

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