CSR - Airline Ticketing Booking Agent

2 days ago

Quezon City, National Capital Region, Philippines Sapient Global Services Full time ₱28,000 per year

Easy, no-hassle and Fast One-day Hiring process Earn up to 28k monthly plus more benefits We are looking for a Travel Representative in our Metro Sites This is for urgent hiring, don't miss this opportunity and Apply Now

Responsibilities:


• Manage travel bookings, inquiries, and changes with precision and care.


• Provide detailed information about travel options, rates, and itineraries.


• Process reservations, cancellations, and adjustments efficiently.


• Resolve travel-related issues and escalate complex cases as needed.


• Meet performance targets for productivity, quality, and customer satisfaction.


• Maintain accurate records of travel arrangements and customer interactions.

Qualifications:


• High school diploma or equivalent required; a degree in Travel and Tourism, Hospitality, or a related field is a plus.


• Excellent communication and interpersonal skills, with the ability to build rapport with clients and understand their needs


• Strong problem-solving and decision-making skills, with the ability to handle complex customer inquiries and complaints


• Knowledge of travel products and destinations, including flight routes, hotel chains, and rental car companies


• Familiarity with travel booking systems, such as Amadeus, Sabre, or Galileo, is a plus


• Ability to work in a fast-paced and dynamic environment, and adapt to changing customer needs and priorities

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply today

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