
Airline Customer Service Associates
3 days ago
About the role
Talent Outsourcing Channel Solutions' is seeking passionate Airline Customer Service Associates to join our rapidly growing team in Quezon City Metro Manila. In this full-time role, you will be the first point of contact for our airline customers, providing exceptional service and support to ensure their needs are met.
What you'll be doing
- Handle inbound customer calls and inquiries related to flight bookings, reservations, and general airline information
- Respond to customer emails and messages in a timely and professional manner
- Troubleshoot customer issues and provide appropriate solutions or escalate to the relevant teams
- Maintain thorough and accurate documentation of all customer interactions
- Collaborate with cross-functional teams to ensure seamless customer experience
- Continuously seek opportunities to improve processes and enhance customer satisfaction
What we're looking for
- Atleas HS Grad + 6mos International Voice Experience in a customer service or call centre environment, preferably in the airline industry
- Excellent communication and interpersonal skills, with the ability to interact with customers in a courteous and professional manner
- Strong problem-solving and critical thinking skills to effectively handle customer inquiries and complaints
- Proficiency in both written and spoken English
- Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
- Passion for delivering exceptional customer service and a genuine interest in the aviation industry
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Opportunities for career advancement and professional development
- Generous leave entitlements and flexible work arrangements
- Team-building activities and social events to foster a positive company culture
About us
Talent Outsourcing Channel Solutions' is a leading provider of customer service solutions in the Philippines. With a focus on delivering exceptional service and exceeding customer expectations, we have established a strong reputation in the airline industry. Our team is driven, innovative, and passionate about what we do, and we are committed to creating a supportive and inclusive work environment for our employees.
If you are excited to join a dynamic and growing team and contribute to our success, please apply now.
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