Customer Service Representative

4 days ago

Iloilo City, Western Visayas, Philippines Caring One Iloilo Inc Full time ₱240,000 - ₱300,000 per year

Position: Customer Service Representative

Reports to: Team Lead

Responsibilities:

  • Handle a high volume of inquiries (calls, emails, or virtual interactions) in a timely, accurate, and professional manner.
  • Assist with scheduling, documentation, insurance verification, or other administrative tasks depending on the campaign requirements.
  • Accurately enter and update records in the client's systems (e.g., EMR or CRM) while ensuring data integrity.
  • Provide accurate information, identify needs, and offer appropriate solutions or alternatives.
  • Transfer inquiries to the correct department or personnel, ensuring seamless communication and service continuity.
  • Report technical, operational, or process-related issues to the appropriate department for resolution.
  • Stay updated on campaign-specific protocols, policies, and compliance requirements, including HIPAA and other regulations when applicable.
  • Contribute to team goals by consistently meeting performance benchmarks for quality, productivity, and efficiency.
  • Support operations by taking on additional responsibilities or temporary assignments as needed across campaigns.
  • Maintain professionalism and compassion in all interactions to foster positive relationships with patients and clients.
  • Perform miscellaneous duties as assigned.

Key Competencies:

  • Strong customer service and communication skills with a client- and patient-centered approach.
  • Ability to adapt quickly to different workflows, systems, and campaign requirements.
  • Strong organizational skills and ability to manage multiple tasks efficiently.
  • Knowledge of healthcare regulations and administrative processes preferred, but ability to learn new industries quickly is essential.
  • High adaptability, flexibility, and teamwork mindset.

Working Conditions:

  • Environment: Call Center setting, involving both administrative work and virtual patient interactions.
  • Schedule: Full-time, night shift based on client needs and demands.
  • Physical Requirements: Prolonged periods of sitting and using a computer

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

  • Paid training
  • Pay raise

Work Location: In person

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