Collection Officer

5 hours ago

Pasay, National Capital Region, Philippines IDIRECT FINANCE COMPANY INC Full time ₱900,000 - ₱1,200,000 per year

About the role

Are you a motivated Collections professional looking to join a leading finance company? We are seeking a talented Collection Officer to join our team in our Pasay City, Metro Manila office. In this full-time position, you will play a crucial role in managing customer accounts and driving the company's debt collection efforts.

What you'll be doing

  • Contacting customers to collect outstanding payments and resolve delinquent accounts
  • Negotiating payment plans and settlements with customers
  • Maintaining detailed records of all customer interactions and account activities
  • Identifying and escalating high-risk accounts to management
  • Collaborating with internal teams to ensure effective and compliant collection practices
  • Providing regular performance reports and metrics to management
  • Continuously improving collection processes and strategies

What we're looking for

  • 1-3 years' experience in a collections or customer service role, preferably in the finance industry
  • Strong communication and negotiation skills, with the ability to handle difficult customer interactions
  • Excellent organisational and time management skills, with the ability to prioritise and multitask
  • Proficiency in Microsoft Office suite, particularly Excel and CRM systems
  • A results-driven mindset and a commitment to providing exceptional customer service
  • Familiarity with relevant collections regulations and best practices

What we offer

  • Competitive salary and performance-based bonuses
  • Opportunities for career growth and professional development
  • Supportive and collaborative team environment
  • Work-life balance initiatives, including flexible work arrangements

About us

IDIRECT FINANCE COMPANY INC' is a leading provider of innovative financial solutions to individuals and businesses in the Philippines. With a focus on customer-centric service and a commitment to ethical practices, we have established a strong reputation in the industry. Join our team and be a part of our continued growth and success.

Apply now for this exciting opportunity

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