Collections Agency Manager

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Position Title:
Recoveries Manager

Job Summary

The jobholder is tasked to manage and supervise the Recoveries Assistants and ensure that agencies' targets are met. Provide analytics on strategies implemented or for possible implementation. Ensure that flow rates and lagged delinquencies of accounts which are 90 days and above past due are within desired parameters. Oversee compliance and performance of all outside Manila-Luzon agencies through regular visitation. He/She will also be responsible for endorsing accounts to collection agencies based on collection rate, capacity and consistency of performance.

Specific Duties & Responsibilities

1. Ensure that Recoveries policies are in place by actively participating in policy and strategy formulation, overseeing implementation, monitoring results and recommending changes as appropriate (20%)
2. Participate in regular review of agency performance and comparative analysis of debt handling by the different agencies which includes preparation of business review (15%)
3. The jobholder will acquire ownership of the seriously delinquent accounts from the time these are endorsed to the assigned agency by practicing proactive agency management (15%)

Supervise all Recoveries Assistants, ensuring that:

• Agency targets are met;
• Accounts under litigation are properly handled as evidenced by court case updates;

• Results of collection efforts and payments of all accounts endorsed to the collection agencies are strictly monitored with periodic reports being transmitted to collection agencies;

• Assist in maximizing the effectiveness and efficiency of the Recoveries team by coaching and setting directions toward the accomplishment of the goals; help monitor delinquency levels within projected standards and minimize credit losses; oversee the planning and organizing of monthly or quarterly activities of the various collection agencies (15%)

• Creation of analytics on strategic and operational initiatives, which includes monitoring and program review and recommendations (10%)
• Ensure compliance of all Visayas-Mindanao agency sites through regular visitation and appropriate monitoring: (5%)

• Maximize collection/recovery: (5%)

• Assist customers in drawing and finalizing payment arrangements, as much as possible, with no incidence of default in payment;

• Implement litigation to achieve maximum collection effect by evaluating accounts which can potentially go into litigation, and identifying and recommending which cases should be filed based on relevant circumstances of each case (5%)

• Reinforce service standards in all interactions with cardholders. Ensure that: (5%)

• Requests for waiver/reversal of charges are acted upon immediately, after making the necessary recommendations;

• Agency queries/concerns are addressed, i.e. updated account balance, new contact numbers and addresses, payment proposals

• Perform other functions which may be assigned from time to time (5%)

Qualifications:

• Bachelor's degree holder; preferably graduate of business course
• At least 3 years of collections experience in recoveries preferably from credit card company, bank or collection agencies
• At least 2 years people management experience preferably handling collection recoveries team
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Knowledge on collection system and policies/procedures is an advantage

Other Details:

Rank:
Junior Officer

Unit:
Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division / Recoveries Department

Location:
Pasay City