IT Manager

5 hours ago

Manila, National Capital Region, Philippines Goel Services, Inc. Full time ₱55,000 per year

As IT support you will be responsible to monitor activities on 50 users to determine hours per week; to aid our US Manager to deploy AWS Workspaces (Cloud Based)

Goel Services, Inc. is currently seeking for a Help Desk: :Analyst: in Landover, MD to work for an IT Services team supporting a internal employees and external end-users in fast-paced environment. Candidates should have excellent communication skills and experience providing over-the-phone support for software or web-based systems

Responsibilities for the Help Desk Analyst include:

  • Working within a small internal and external IT Help Desk Support (70 work spaces / 40 printers) using Amazon Workspaces

  • WordPress for creating websites and updating our websites

  • Overseeing employee monitoring and productivity software
  • Working within a small internal and external IT Help Desk Support (45 work spaces using Amazon Workspaces
  • Providing user administration, hardware and software troubleshooting, and access control management
  • Support end-users and trouble shoot issues with software and online-based system
  • Working closely with Tier 2 Technical Team to escalate tickets and resolve end user issues
  • Sales and disposition of obsolete or unused IT equipment - EBay Store
  • First point of contact for troubleshooting of IT problems; resolving the problem if possible, with an appropriate sense of urgency. Provide IT support to end users, both on- and off-site.
  • Provide IT systems orientation to new staff members.
  • Provide mobile and IP telephony phone support.
  • Online services administration and support (electronic signatures, e-mail security, file sharing, mobile devices, online meeting, etc.).
  • Develop instructional documents.
  • Keep abreast of IT technology.
  • Other duties as assigned.

Qualifications for the Help Desk Analyst include:

  • Excellent Written and Verbal Communication skills
  • Experience in Active Directory, Sharepoint, Microsoft Planner, Microsoft BI, Microsoft Exchange, Microsoft Office, mobile OS (iOS & Android), and PDQ Deploy.
  • Ability to work independently with minimal supervision.
  • Strong problem-solving skills and the ability to develop alternative solutions.

Compensation for the Help Desk Analyst includes:

This is full time - Our starting rate 55,000 PHP per month - 45 hrs. per week paid thru PayPal at a total amount of 13,000 PHP per week (PayPal has fees)

Hours for the position are Manilla Time = Monday - Friday - 3 PM to 12 AM (midnight):

This is 5 days a week - 9 hours per day starting in the evening and finishing at night.:

  • Computer Requirements:

  • Must have computer and 20mb internet with two screens. Work is hosted thru Amazon Workspaces with full screen recording etc.

    Internet Requirements:

    To check speed - you must be good thru Amazon Workspaces Health Check:

    Software that we are using:

  • Acrobat - PDF Software

  • BlueBeam - PDF Software

  • MS Office/Excel/Outlook/Teams/Sharepoint

  • MIKE (Mechanical Insulation Key Estimating - we will teach - From Computability

  • Web: (Change Order)

  • Web: (Daily Report)

  • Web: (Invoicing)

  • Primavera P6 (Scheduling)

We provide all software thru Amazon Workspaces

  • If your internet speed is greater than 200ms latency coming into USA East: it will not work with AWS – You must upgrade your internet speed which will decrease your latency. - Please verify your speed into US East (N. Virginia)

Work Days off for US (whatever the observed day off is)

  • New Years Day

  • Memorial Day

  • 4th of July

  • Labor Day

  • Thanksgiving

  • Day after Thanksgiving

  • Christmas Day

You will earn two weeks vacation per year to be used on those days you want off in addition to the seven overserved days off for a total of 17 days off.

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