Workforce Planner
2 weeks ago
Role description: To provide accurate talent forecasts and support the deployment of the right person at the right time to meet the needs of the business, the client and our people. Engage collaboratively with BA's and GBA leadership with a solution focused approach that exceeds expectations and makes the GEC an easy option to engage with. This position interfaces with multi-disciplined teams working with and delivering from different countries so an approach that works across cultural differences is required.
Role accountabilities:
Stakeholder Management:
Foster collaborative relationships with key stakeholders in the business to build an understanding of business need in the short and longer term. Including, but not limited to:
BA Workforce Planners
- GEC Directors
- Project Managers, Account Leads and Arcadis Way Project Managers
- Business Leaders in country BA
- Pursuit Teams / GEC Relationship Managers
- People Services, Finance and Talent Acquisition
Workforce Optimization
- Collaborating with stakeholders in each country to collect & extract relevant workforce planning data
- Identify options to optimize deployment, including across GEC locations and/or across GBAs if required
- Keep talent assignments up to date via Project Managers.
- Provide feedback on gaps in availability and longer term needs to enable the business to plan and prepare
Reporting & Data Insight
- Preparing, reviewing & collating data & reporting across GBA to support forecasting & scenario planning
- Collaborate with counterparts in other GBA's to aggregate reporting
- Assisting with generating adhoc reports & data insights if/as required
One Team
- Work cooperatively within the wider Workforce Planning team to exchange information and assist other team members to achieve objectives and work outcomes
- Providing support to stakeholders involved in resource management reviews & forecasting
Continuous Improvement
- Be critical and constantly look for areas of improvement
- Assisting with standardisation & automation initiatives if/as required
- Be curious and ask questions of others to constantly learn
Key shared accountabilities
- Billability targets – with GBA GEC Directors
Qualifications & Experience:
- Degree in Business, Science, Engineering, Mathematics or IT, with at least 5 years relevant work experience (qualification in Data/Analytics/Statistics or an understanding of project management principles an advantage)
- Strong numerical ability & comfortable in manipulating/analysing data
- Keen eye for detail and high level of accuracy
- High level of Integrity
- Flexible & a strong team player
- An understanding of planning & resource management principles
- Proficient skills in computers: MS Word, Excel, email and preferably Power BI
- Ability to tailor information and data for presentation to various stakeholders and levels of management.
- Strong communication skills (oral & written) including strong negotiation and influencing skills and the ability to establish effective working relationships with a variety of people at different levels.
- Demonstrated flexibility and adaptability in work style to work independently to organise and prioritise demands, handle multiple complex tasks simultaneously, set and meet deadlines, and follow-through within a fast-paced environment with multiple and competing demands and be able to handle sudden changes in priorities
- Continuous improvement & initiative to enhance productivity through improved processes, procedures & systems
-
Workforce Planner
2 weeks ago
Makati City, National Capital Region, Philippines Arcadis Full time ₱60,000 - ₱120,000 per yearArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...
-
Capacity Planner
1 week ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per yearSynchronize People. Optimize Performance. Shape the Flow of Connection. Be at the heart of operational efficiency-where teamwork, timing, and talent come together to make every day run smoother. This is your opportunity to grow your career in workforce operations while enjoying your personal time after hours. Experience work-life balance at its best with a...
-
Discipline Director
2 weeks ago
Makati City, National Capital Region, Philippines Arcadis Full time $90,000 - $120,000 per yearArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...
-
WFM Business Intelligence Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱1,200,000 - ₱2,400,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Workforce Capacity Planner
2 weeks ago
Quezon City, Philippines SupportNinja Full timeWorkforce Capacity Planner Work Set Up: Remote (bmight be required to work onsite at least once a month, preferably with Manila ) Start Date: December 1, 2025 Schedule: 8pm-5am, M-F; Manila (can change based on business needs) The Workforce Capacity Planner is responsible for analyzing historical trends, forecasting future workforce requirements, and...
-
Workforce Capacity Planner
2 weeks ago
Quezon City, Philippines Manulife Insurance Malaysia Full time***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Workforce...
-
Workforce Planner
2 weeks ago
Paranaque City, Calabarzon, Philippines IBEX Global Full time ₱1,200,000 - ₱2,400,000 per yearOverviewThe Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity...
-
Workforce Resource Capacity Planner
2 weeks ago
Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full time ₱1,200,000 - ₱3,600,000 per yearJob OverviewThe resource capacity planner is a workforce management role that is mainly responsible is to analyze, recommend and articulate staffing recommendations to operations heads through the evaluation of key drivers, such as AHT, attrition, shrinkage, occupancy and hiring trends. They are also required for providing expertise and support for new...
-
Capacity Planner
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱420,000 - ₱900,000 per yearAbout the RoleAre you a BPO Workforce expert who loves diving into data and creating insights that drive results? We're looking for a Workforce Manager (Reporting & Analytics) who can lead a dynamic team, create meaningful reports, and partner with clients to make strategic workforce decisions.If you're passionate about analytics, forecasting, and people —...
-
Senior Workforce Analyst
2 weeks ago
Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱300,000 - ₱600,000 per yearA Workforce Analyst is an integral role in the operations of our Bacolod office. Someone who has a high level of attention to detail, knowledgeable in different reporting platforms, proficient user of Microsoft Office and has a strong analytical mindset.Day-to-day responsibilities:A. Manage the global seat allocation for agents.B. Consolidation of data...
-
Senior Workforce Manager
2 weeks ago
PHL - Las Pinas City - Delivery site, Philippines TaskUs Full time ₱1,200,000 - ₱2,400,000 per yearAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Workforce Management Manager
4 weeks ago
Cebu City, Philippines Gratitude Inc Full timeOverview Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAP Job Description Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...
-
Davao City, Philippines Teradyne Full timeProduction/Material Planner(GCS, Philippines: Cebu) Date: Sep 17, 2025 Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supportedto innovate and learn something new every day. We cultivate a culture of inclusion for...
-
Capacity Planner
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱50,000 - ₱150,000 per yearAbout the RoleAre you a BPO Workforce expert who loves diving into data and creating insights that drive results? We're looking for a Workforce Manager (Reporting & Analytics) who can lead a dynamic team, create meaningful reports, and partner with clients to make strategic workforce decisions.If you're passionate about analytics, forecasting, and people —...