Capacity Planner
2 weeks ago
Are you a BPO Workforce expert who loves diving into data and creating insights that drive results? We're looking for a Workforce Manager (Reporting & Analytics) who can lead a dynamic team, create meaningful reports, and partner with clients to make strategic workforce decisions.
If you're passionate about analytics, forecasting, and people — this is your chance to make an impact in a fast-paced, global environment
What You'll Do:
- Lead and mentor the workforce reporting and analytics team in a BPO setup
- Build, enhance, and maintain dashboards and reports that track KPIs and performance trends
- Analyze historical data to forecast headcount, capacity, and staffing requirements
- Collaborate with operations, clients, and stakeholders to ensure alignment on performance and capacity goals
- Deliver data-driven insights and recommendations to optimize workforce efficiency
- Ensure all workforce reports are accurate, timely, and business-relevant
What We're Looking For:
- 5–7 years of relevant experience in workforce management, reporting, or analytics within the BPO industry
- Advanced Microsoft Excel skills (VLOOKUP, Pivot Tables, complex formulas, etc.)
- Proven experience in report and dashboard creation (Power BI, Tableau, or similar tools is a plus)
- Strong leadership experience — at least 5 years managing workforce or reporting teams (7–10 years preferred)
- Excellent stakeholder management and communication skills
Why Join Us:
Be part of a global BPO leader
Work on high-impact reporting and analytics projects
Collaborate with top-tier clients and business leaders
Enjoy a competitive compensation package and career growth opportunities
-
Capacity Planner
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱420,000 - ₱900,000 per yearAbout the RoleAre you a BPO Workforce expert who loves diving into data and creating insights that drive results? We're looking for a Workforce Manager (Reporting & Analytics) who can lead a dynamic team, create meaningful reports, and partner with clients to make strategic workforce decisions.If you're passionate about analytics, forecasting, and people —...
-
Workforce Resource Capacity Planner
2 weeks ago
Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full time ₱1,200,000 - ₱3,600,000 per yearJob OverviewThe resource capacity planner is a workforce management role that is mainly responsible is to analyze, recommend and articulate staffing recommendations to operations heads through the evaluation of key drivers, such as AHT, attrition, shrinkage, occupancy and hiring trends. They are also required for providing expertise and support for new...
-
Expert Recruiter
2 weeks ago
Cebu City, Central Visayas, Philippines Dedale Full time ₱1,200,000 - ₱2,400,000 per yearAbout Dedale:Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.Our...
-
Lapu-Lapu City, Central Visayas, Philippines Teradyne Full time ₱250,000 - ₱500,000 per yearOur PurposeTERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and...
-
WFM Manager
1 week ago
Cebu City, Central Visayas, Philippines HOD HR HUB (H³) Full time ₱1,200,000 - ₱1,680,000 per yearJob title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPHeadcount: 1Job Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...
-
Interface PCB
2 weeks ago
Cebu City, Central Visayas, Philippines DIS Tech | a Technoprobe company Full timeOverview of the RoleDIS Tech is looking for a detail-oriented Project Manager to serve as an individual contributor.Project Management is a growing team within DIS Tech's Global Design Center focused on designing custom interface hardware, the advanced PCB Assembly that connects our customer's DUTs (Device Under Test) with the major ATE Testers (i.e....
-
Senior Workforce Analyst
2 weeks ago
Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱300,000 - ₱600,000 per yearA Workforce Analyst is an integral role in the operations of our Bacolod office. Someone who has a high level of attention to detail, knowledgeable in different reporting platforms, proficient user of Microsoft Office and has a strong analytical mindset.Day-to-day responsibilities:A. Manage the global seat allocation for agents.B. Consolidation of data...
-
Tacloban City, Eastern Visayas, Philippines Amazon Full time ₱600,000 - ₱800,000 per yearThe Facilities Coordinator will have a significant impact on customer experience. The Facilities Coordinator will have the ability to lead and manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough time lines. The Facilities Coordinator will develop plans on how to accomplish engineering...
-
Workforce Capacity Planner
2 weeks ago
Quezon City, Philippines SupportNinja Full timeWorkforce Capacity Planner Work Set Up: Remote (bmight be required to work onsite at least once a month, preferably with Manila ) Start Date: December 1, 2025 Schedule: 8pm-5am, M-F; Manila (can change based on business needs) The Workforce Capacity Planner is responsible for analyzing historical trends, forecasting future workforce requirements, and...
-
Workforce Capacity Planner
2 weeks ago
Quezon City, Philippines Manulife Insurance Malaysia Full time***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Workforce...
-
Capacity Planner
1 week ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per yearSynchronize People. Optimize Performance. Shape the Flow of Connection. Be at the heart of operational efficiency-where teamwork, timing, and talent come together to make every day run smoother. This is your opportunity to grow your career in workforce operations while enjoying your personal time after hours. Experience work-life balance at its best with a...
-
Davao City, Philippines Teradyne Full timeProduction/Material Planner(GCS, Philippines: Cebu) Date: Sep 17, 2025 Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supportedto innovate and learn something new every day. We cultivate a culture of inclusion for...
-
Production Planner/Buyer
3 weeks ago
Quezon City, Philippines Sourcefit Full timePosition Summary The Production Planner/Buyer will be an integral part of the National Planning and Buying teams, responsible for ensuring the procurement of produce supply to meet 100% of daily site production plans. This role serves as the daily supplier point of contact for the client, managing communications to sustain strategic relationships. The ideal...
-
Network Research Associate
4 weeks ago
Cebu City, Philippines Dedale Full timeAbout Dedale: Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and...
-
Workforce Management Manager
4 weeks ago
Cebu City, Philippines Gratitude Inc Full timeOverview Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAP Job Description Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...
-
WFM Business Intelligence Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱1,200,000 - ₱2,400,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Associate Planner, Production Planning
4 weeks ago
Cavite City, Philippines Analog Devices Gen. Trias, Inc. Full timeCome join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality...
-
Experienced Audit Associate
3 weeks ago
Quezon City, Philippines Digital Planners Corporation Full timePosition Overview Experienced Audit Associate at Digital Planners Corporation. Remote position, morning shift (AU Timezone), Monday to Friday. 6‑month independent contract. Key Responsibilities Conduct audits with precision, ensuring compliance with professional standards. Communicate effectively with engagement teams and clients to ensure smooth audit...