Capacity Planner

Synchronize People. Optimize Performance. Shape the Flow of Connection.

Be at the heart of operational efficiency-where teamwork, timing, and talent come together to make every day run smoother. This is your opportunity to grow your career in workforce operations while enjoying your personal time after hours. Experience work-life balance at its best with a supportive team that values both productivity and well-being. Join a company that lets you make an impact-without sacrificing the moments that matter most.

Job Description

As a Capacity Planner, you'll ensure workforce schedules run seamlessly, maintaining optimal staffing coverage and operational consistency. You'll coordinate with teams, manage rosters, and handle inquiries to support day-to-day success in a fast-paced yet balanced work environment.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Ortigas

Exciting Perks Await

• Competitive Salary Package
• HMO coverage with free dependent
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1-2 years of relevant experience
• Strong verbal and written English communication and relationship-building skills
• Proficiency using scheduling or workforce management software
• Excellent organizational skills, attention to detail, and a collaborative team focus

Your Daily Tasks

• Create and maintain schedules for approximately 100 employees using scheduling software
• Serve as the primary point of contact for all roster-related inquiries via phone or other channels
• Communicate effectively with teams to build strong working relationships
• Monitor staffing levels; identify coverage gaps and coordinate with the recruitment team as needed
• Maintain rosters at least 4 weeks in advance, adjusting as necessary to support staffing demands
• Coordinate introductions of new team members to client families or stakeholders

About the Client

Our client is a leading telecommunications company delivering high-speed connectivity and reliable network solutions across multiple regions. They specialize in innovative broadband and data services that keep communities and businesses seamlessly connected. With a focus on speed, service, and sustainability, they're redefining how the world stays in sync.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra