Workforce Management Manager

1 day ago

Cebu City, Philippines Gratitude Inc Full time

Overview Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAP Job Description Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Responsibilities Monitor and manage headcount for processes assigned Validate production and non-production hiring and/or internal movements in coordination with the process heads Manage and monitor forecasts for volume, productivity and shrinkages Create Forecasts, preparing and validating the monthly invoice to be billed to the client Analysis of scheduling outputs and recommend changes whenever necessary Coordinate with internal and external stakeholders on items related to capacity planning and hiring Coordinate with cross-functional teams on matters related to resource planning and movements Supervise and train team members performing work tasks and responsibilities Have regular discussions with the clients both external and internal Qualifications Must be a College graduate At least 5-7 years of relevant experience in workforce management in a BPO setting With Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required. Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with a good problem-solving approach. Report and dashboards creation Experience of stakeholder management and client interaction Exposure with real-time, scheduling, forecasting, capacity planning, etc. Expert knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external customers WFM Tool Competency (IEX, eWFM , etc.) RTA/MIS Experience is advantageous Can work with minimal supervision and has initiative Open for local or Filipino applicants only Willing to work onsite Relevant Job titles reports analyst, data analyst, reporting analyst, capacity planner, scheduler and forecaster Recruitment Process Initial Interview: HRI (Human Resource Interview) Final Interview: Operations with WFM Sr Manager #J-18808-Ljbffr

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