Workforce Management Manager

4 weeks ago

Cebu City, Philippines Gratitude Inc Full time

Overview Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAP Job Description Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Responsibilities Monitor and manage headcount for processes assigned Validate production and non-production hiring and/or internal movements in coordination with the process heads Manage and monitor forecasts for volume, productivity and shrinkages Create Forecasts, preparing and validating the monthly invoice to be billed to the client Analysis of scheduling outputs and recommend changes whenever necessary Coordinate with internal and external stakeholders on items related to capacity planning and hiring Coordinate with cross-functional teams on matters related to resource planning and movements Supervise and train team members performing work tasks and responsibilities Have regular discussions with the clients both external and internal Qualifications Must be a College graduate At least 5-7 years of relevant experience in workforce management in a BPO setting With Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required. Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with a good problem-solving approach. Report and dashboards creation Experience of stakeholder management and client interaction Exposure with real-time, scheduling, forecasting, capacity planning, etc. Expert knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external customers WFM Tool Competency (IEX, eWFM , etc.) RTA/MIS Experience is advantageous Can work with minimal supervision and has initiative Open for local or Filipino applicants only Willing to work onsite Relevant Job titles reports analyst, data analyst, reporting analyst, capacity planner, scheduler and forecaster Recruitment Process Initial Interview: HRI (Human Resource Interview) Final Interview: Operations with WFM Sr Manager #J-18808-Ljbffr

  • Workforce Management

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱1,000,000 - ₱2,000,000 per year

    About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Manager Workforce Management

    1 week ago

    Cebu City, Central Visayas, Philippines PrimeMatch Advantage Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:The Manager – Workforce Management is responsible for leading the WFM team in planning, forecasting, scheduling, and real-time management of contact center operations to achieve optimal service levels and operational efficiency. The role ensures that staffing levels align with business requirements while maintaining cost-effectiveness and...

  • Workforce Management-Forecaster

    4 weeks ago

    Cebu City, Philippines Lumina Datamatics Corp. Full time

    About the role We are seeking a skilled Workforce Management Forecaster to join our dynamic team at Lumina Datamatics Corp. This full-time role is based in Cebu IT Park and is responsible for forecasting and optimizing workforce requirements to meet the evolving needs of our customers. What you'll be doing Develop and manage short-term and long-term...

  • Workforce Management Executive

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    About the job Workforce Management Executive (Cebu) Role Purpose The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. Job Responsibilities 1. Design & generate MIS...

  • URGENT HIRING Workforce Management Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

    Teleperformance is seeking a dedicated and experienced Workforce Management Team Lead to join our dynamic team in Cebu City, Cebu. As the Workforce Management Team Lead, you will play a crucial role in ensuring the efficient and effective staffing of our call center operations. This is a full-time position, offering an opportunity to contribute to the...

  • Workforce Management Specialist

    4 weeks ago

    Iloilo City, Philippines FTO Full time

    Assist in overseeing the daily performance of the Forecast and Scheduling. Tracks Team Attendance Timekeeping Record. Handles the documentation related to company policy deviation on schedule adherence. Conducts performance appraisals on Schedule analysts periodically. Alerts Operations on any potential or real risk to the production team with regards to...

  • Senior Workforce Manager

    2 weeks ago

    PHL - Las Pinas City - Delivery site, Philippines TaskUs Full time ₱1,200,000 - ₱2,400,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Group Manager – Workforce Management

    3 weeks ago

    Quezon City, Philippines ESOL IT SERVICES INC. Full time

    JOB TITLE: Group Manager – Workforce Management (WFM) | MIS Manager Industry: Banking & Financial Services Location: Eastwood, Quezon City Position Type: Full Time Work Set up: On site Schedule: Night Shift Start Date: ASAP Salary Package: PHP 100K–120K Job Summary: We are looking for a strategic and analytical Group Manager – WFM to lead workforce...

  • Workforce Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Ameeratel Inc. Full time ₱300,000 - ₱600,000 per year

    We are seeking a detail-oriented and analytical Workforce Specialist with 2–3 years of hands-on experience using the Genesys Workforce Management (WFM) platform. The ideal candidate will be responsible for forecasting, scheduling, real-time monitoring, and reporting to ensure optimal staffing and service levels across our contact center operations.Key...

  • Workforce Manager

    3 weeks ago

    Cebu City, Philippines Tech Mahindra Full time

    1 day ago Be among the first 25 applicants Direct message the job poster from Tech Mahindra At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real...