
Customer Service Representative
4 days ago
About the role
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team at Firstsource Solutions Limited in Taguig City, Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients across a range of channels, including phone, email and chat.
What you'll be doing
- Handling inbound customer inquiries and resolving issues in a timely and efficient manner
- Proactively addressing customer concerns and ensuring a positive customer experience
- Accurately documenting customer interactions and maintaining detailed records
- Identifying opportunities to improve customer service processes and procedures
- Collaborating with cross-functional teams to enhance overall customer satisfaction
- Adhering to company policies, procedures and service-level agreements
What we're looking for
- Strong customer service orientation with excellent communication and interpersonal skills
- Proven experience in a customer-facing role, preferably within a call centre or customer service environment
- Ability to remain calm and professional under pressure and to handle difficult customer interactions with tact and empathy
- Strong problem-solving and decision-making skills, with a focus on delivering effective solutions
- Proficient in English, both written and verbal, with the ability to communicate clearly and effectively
- Familiarity with computer systems and customer relationship management (CRM) tools
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits package
- Ongoing training and professional development opportunities
- Supportive and collaborative work environment
- Opportunities for career advancement within the organisation
About us
Firstsource Solutions Limited is a leading global provider of customised business process management services. With a strong presence in the Philippines, we are committed to delivering exceptional customer experiences and driving business transformation for our clients. Join our team and be a part of our exciting journey.
Apply now and take the first step towards a rewarding career with Firstsource Solutions Limited.
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