Operations & Logistics Coordinator (Order-to-Cash & E-Commerce)

1 week ago

South Africa, Philippines Assist World Full time $70,000 - $120,000 per year
Job Description
A consumer packaged goods company is seeking a high-EQ, digitally native "athlete" to take ownership of operations workflows across order management, logistics, inventory, invoicing, and e-commerce support. This role replaces an underperforming employee and will be critical in scaling a lean team ("three on the field") that sells into 25 countries and manages 150k cases of product
The right hire will thrive in ambiguity, close loops without hand-holding, and proactively improve inefficient systems—including e-commerce integrations—through automation and process optimization. Core Responsibilities Order-to-Cash Operations Enter and track sales orders, confirm shipment details, and ensure smooth handoff to warehouse/3PL. Communicate proactive ETAs to sales leadership and resolve delivery exceptions quickly. Manage invoicing, factoring workflows, and financial documentation with accuracy. Supplier & Vendor Coordination Build and maintain relationships with suppliers for quotes, orders, and lead times. Confidently handle calls to clarify issues beyond email threads. Support procurement and inbound supply workflows tied to QuickBooks/SOS inventory systems. Data, Reporting & Forecasting Maintain accurate inputs for forecasting and weekly finance/ops cadences. Reconcile inventory, POs, and shipments; flag risks early. Build/update dashboards in Sheets/Excel for service levels, OTIF, and backorders. Systems & Automation Identify and implement process improvements with Zapier or similar tools. Support e-commerce system cleanup (catalog management, order syncs, error resolution). Document workflows and SOPs for repeatability. Cross-Functional Support Join weekly calls, capture action items, and ensure follow-through. Collaborate with sales and operations leadership to solve bottlenecks in real time. Manage calendar, files, and communication tools securely under NDA. Must-Have Qualifications Schedule: Available full-time, 9:00am–5:00pm ET. Ops athlete mindset: Hungry, curious, and able to learn quickly in a small, fast-paced team. High EQ & communication: Confident phone presence, culturally aware, able to "read between the lines." Technical adaptability: Digital-native, comfortable with modern tools and automations. Experience: Order management, logistics coordination, supplier/vendor interactions, invoicing. Tools: Google Sheets/Excel (advanced functions), QuickBooks or inventory/ERP (e.g., SOS). Attention to detail: Accurate data entry and strong follow-through. Security & confidentiality: Comfortable working under NDA with password managers/secure systems. Nice to Have Consumer packaged goods (CPG), beverage, or supply chain experience. E-commerce operations knowledge (catalog hygiene, system integrations). Familiarity with factoring, freight (LTL/FTL), and warehouse processes. Automation track record (Zapier or equivalent). Experience smoothing transitions during employee offboarding/knowledge transfer.

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