Support Services Administrator

2 days ago

Manila, National Capital Region, Philippines Staff Domain Inc Full time

Setup and Location: Work from Home

Work Schedule: 10:30 AM - 7:30 PM AEST | 8:30 AM - 4:30 PM PHT

Employment Type: Full-time

Ready to do work that actually excites you?

To provide efficient administrative and customer support through accurate processing of technician- submitted dForms, preparation of customer reports and invoices, and maintenance of customer asset records in simPRO. This role is critical to ensuring the smooth delivery of service outcomes and timely communication with customers.

Key functions of the role include but are not limited to:

  • Administrative functions
  • Customer Service Support
  • Database management
  • Reporting and analysis

What You'll Do

You'll be the kind of person who:

dForms processing & report preparation

  • Review and process technician-submitted dForms
  • Prepare PDF test reports for customers based on dForms data

KPI: All reports accurately generated and sent to customers within agreed timeframes

Customer Invoicing

  • Create and send invoices based on completed test reports

KPI: Invoices issued promptly and accurately. Alignment of invoices with completed reports

Asset Management (simPRO)

  • Update customer asset records in simPRO with test outcomes and technician notes
  • Ensure data integrity for future reporting and scheduling

KPI: High accuracy of asset records. Data updated within expected timeframes

Customer Communication & Support

  • Respond to customer queries relating to reports, invoices, and service details
  • Direct complex queries to the appropriate internal team member

KPI: Timely and professional customer responses. Positive customer feedback

General Admin & Support

  • Provide backup support to other admin team members during busy periods or absences
  • Ensure processes are followed and updated where needed

KPI: Support tasks completed accurately and on time. Procedures maintained and reviewed periodically

Team Culture

  • Demonstrates positive, respectful communication with colleagues
  • Actively supports team members and contributes to a collaborative work environment
  • Models behaviours consistent with Heart Saver's values

Why You'll Love Working Here

  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk

If you're thinking "this sounds like me"-it probably is. Click apply. We can't wait to meet you.

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