Workday Support Administrator

2 weeks ago

Manila, National Capital Region, Philippines Ibex Staffing Solutions Full time $60,000 - $120,000 per year

Work Remotely?
Yes (100% remote)

Job Role:
Workday Support Administrator

Work Hours and Schedule:
Must be able to work during U.S. business hours (Eastern Time)

Work Duration:
Full-time, long-term contract

Rate or Salary Range:
Competitive, based on experience

Description:

We are seeking a Workday Support Administrator to provide advanced technical support for Workday HCM, Payroll, and related modules. This role involves resolving Tier 2 and Tier 3 issues that go beyond standard help desk support, including configuration errors, data inconsistencies, integration failures, and workflow issues. The position requires collaboration with both internal and client teams to maintain smooth system performance and ensure timely issue resolution.

The ideal candidate will have strong analytical and technical skills, familiarity with Workday systems, and experience providing remote support in a managed services environment.

Key Responsibilities:

  • Diagnose and resolve intermediate to advanced Workday issues such as configuration errors, workflow disruptions, reporting problems, and access issues.
  • Conduct root-cause analysis, implement corrective actions, and document solutions in a ticketing system.
  • Provide user assistance through ticketing systems, email, or screen sharing, ensuring clear documentation for future reference.
  • Perform administrative tasks including user account management, security audits, and system monitoring.
  • Escalate complex or business-specific issues to appropriate internal teams as needed.
  • Maintain accurate records, contribute to process documentation, and follow established SOPs.
  • Ensure compliance with organizational data security and privacy standards.
  • Stay current with Workday updates and recommend improvements to existing support procedures.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • Minimum of 3 years of experience in Workday administration or support, including Tier 2/3 troubleshooting.
  • Proficiency in Workday HCM, Payroll, Time Tracking, and Reporting modules.
  • Experience using ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools.
  • Strong understanding of Workday security, business processes, and integrations.
  • Excellent written and verbal communication skills for remote collaboration.
  • Workday certification preferred.
  • Ability to align work hours with U.S. business time zones.

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