Inside Sales Representative

Turn Leads Into Lasting Wireless Solutions

Join the wireless networking industry that's redefining connectivity worldwide. From optimizing Wi-Fi signals to amplifying customer success, you'll help shape high-performance networks used by global giants.

Job Description

As an Inside Sales Representative, you'll qualify leads, drive customer success, and support revenue growth. You'll be a strategic partner to Sales Directors and Technical Account Managers, helping clients thrive through smart networking solutions and lasting relationships.

Job Overview

Employment type: Full-time

Shift: Night Shift

Work setup: Permanent Work From Home

Exciting Perks Await

• Competitive Salary Package + Incentives
• Night differential pay to maximize your earnings
• HMO coverage with free dependent or Mutual Fund Benefit and Life Insurance coverage upon regularization
• Permanent WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 2 years of experience in SaaS or B2B tech sales
• Demonstrated success in meeting or exceeding sales or customer retention goals
• Strong verbal and written communication skills with effective presentation abilities
• Ability to work cross-functionally with Sales Directors, Marketing, and Customer Support teams
• Proficiency in CRM platforms (Salesforce preferred) and sales/marketing automation tools (e.g., LinkedIn Sales Navigator, Demandbase)
• Proven ability to identify customer needs and deliver proactive, customer-first solutions
• Comfortable operating in a fast-paced, target-driven environment with a tech-savvy client base

Your Daily Tasks

Lead Management & Qualification

• Manage and qualify inbound leads from multiple sources, including marketing campaigns and partner referrals
• Conduct outbound prospecting to identify new opportunities
• Maintain accurate records of interactions within the CRM (e.g., Salesforce)

Customer Success & Retention

• Serve as the primary point of contact for assigned customers to maximize the value of products and services
• Conduct regular check-ins and monitor customer health
• Address potential issues proactively to increase retention and reduce churn
• Collaborate with internal teams (Sales Directors, Technical Account Managers, Support) to coordinate product updates and resolve feedback

Pipeline Growth & Revenue Generation

• Identify upsell and cross-sell opportunities to support revenue expansion
• Prepare and deliver compelling proposals
• Negotiate terms and close deals that align with revenue targets
• Track and forecast lead conversion metrics
• Provide regular reports on pipeline status and key wins

Account Management & Relationship Building

• Build strong, long-term customer relationships and act as a trusted advisor
• Facilitate quarterly business reviews (QBRs) for high-potential or strategic accounts
• Document progress and capture new requirements
• Present opportunities for product enhancements based on customer feedback

Collaboration & Continuous Improvement

• Share customer insights with Marketing to improve campaigns and messaging
• Resolve complex support issues with Technical Account Managers
• Ensure seamless onboarding experiences
• Join ongoing training to stay current on product features, industry trends, and best practices

About the Client

Our client, Ekahau, Inc., is the global leader in Wi-Fi design and optimization, trusted by the biggest brands and most high-demand environments-from hospitals to universities. With cutting-edge software and hardware, they build and maintain high-performing wireless networks that meet today's connectivity demands. Their commitment to innovation, training, and real-world performance has made them the industry standard. Headquartered in Seattle with a global presence,Ekahau, Inc. is part of Ziff Davis, Inc., a powerhouse in digital information services.

Who Are We

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability and exciting career paths. Work with global clients across industries, supported by a strong foundation and professionals who share your passion for impact. We champion your success with competitive pay, a collaborative culture, and unmatched development opportunities. Be part of the #EmaptaEra-apply now