L2 Support Engineer

2 days ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱900,000 - ₱1,200,000 per year
JOB RESPONSIBILITIES

·       Conduct thorough research and identify effective solutions to both software and hardware issues.

·       Diagnose and resolve advanced technical problems, including but not limited to firewalls, switches, servers, cloud environments such as Azure, account setup, network configuration, application support, Active Directory management, and more.

·       Engage with customers to probe and uncover the root causes of technical issues, guiding them through a series of complex troubleshooting steps.

·       Ensure that all issues are accurately logged and tracked in the system.

·       Effectively prioritize and manage multiple open issues simultaneously.

·       Follow up with clients to verify that their IT systems are fully functional post-resolution.

QUALIFICATIONS

· years of proven experience in Helpdesk/Desktop Support, preferably within a Managed Service Provider (MSP) environment.

·       Advanced technical troubleshooting expertise, with the ability to identify and resolve issues across various IT environments.

·       Strong communication skills, with the ability to interact effectively with end-users through phone, remote sessions, and in-person meetings, ensuring issues are fully understood and resolved.

·       Professional IT certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are highly preferred but not required.

JOB REQUIREMENTS

·       Should be willing to accept a long-term work-from-home arrangement.

·       Should be amenable to a permanent night shift schedule.

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