Authorizations CSR for US Healthcare

19 hours ago


Makati City, National Capital Region, Philippines ISTA Solutions, Inc. Full time $30,000 - $50,000 per year

Authorizations CSR for US Healthcare - ISTA Solutions1 month ago Be among the first 25 applicantsISTA Solutions, an outsourcing/offshoring company, is seeking an experienced Authorizations Specialist to join our expanding team. As part of our team, you will work with skilled professionals who prioritize employee satisfaction and work-life balance.

We pride ourselves on fostering a culture focused on long-term success and lifelong learning. We are looking for a team player ready to contribute to our mission. Job Description:Provides customer support through various communication channels (Phone, email, chat).

Resolves issues and addresses customer inquiries to ensure satisfaction with products or services. Collaborates with colleagues and departments to resolve complex issues. Maintains accurate records of customer interactions, transactions, feedback, etc.

Requirements:At least 6 months of BPO experience handling a Healthcare Account. Familiarity with US Healthcare Insurance. Knowledge of Authorizations.

Good verbal and written English skills. Ability to display empathy and patience when addressing customer concerns. Strong problem-solving skills.

Adaptability to a changing work environment. Ability to remain calm under pressure. Proficiency in using computer systems and relevant software.

Willing to work onsite in Buendia, Makati, or Shaw Blvd, Mandaluyong. Amenable to night shift work. Benefits:What we offer:Competitive salary and benefits.

Health Insurance with free dependents*10% night differential. Attendance Bonus. Paid time off and convertible cash leave credits.

Performance appraisal and career growth opportunities. Support for learning new skills and following your passions. Our commitment to you:Strong culture and values-driven leadership.

Opportunities for learning and growth at any career stage. Focus on continuous learning and innovation. Inclusive environment where everyone can thrive.

Additional Details:Seniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustry: IT Services and IT Consulting



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