Clinical Trainer
5 days ago
Job Purpose:
The job of a Process Trainer is to essentially educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities that are required for optimal job performance. The job also involves a number of complimentary activities such Training needs analysis, Training Needs Identification, Research & Development of Content, and collation of data for MIS.
Duties and Responsibilities:
· Deliver & facilitate trainings per business requirements.
· Conduct Training Needs Analysis (TNA), as well as develop and execute customized Training Needs Interventions (TNI) to support business KPIs.
· Regularly communicate, collaborate, coordinate, and calibrate with internal and external stakeholders.
· Coach and act as a guide on progress of new hires and identified outliers.
· Demonstrate excellence, adaptability, integrity, accountability, and respect.
Profile:
· BSN with an active USRN license (any state, but preferably New York)
· Training experience in a BPO setting
· Background in supporting US healthcare accounts
·Work onsite - Ortigas
· Fixed night shift
· Fixed weekends off
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