IT Support Specialist

16 hours ago

Philippines GrowthAssistant Full time ₱40,000 - ₱60,000 per year
GrowthAssistant is looking for an IT Support Specialist to support one of our clients in the publishing industry. In this role, you'll be the first line of support for resolving technical issues, ensuring smooth day-to-day operations for the client's internal teams.

Company Benefits:
  • Work from home
  • PTO and Paid Holidays
  • Health insurance
  • Salary Range: PHP K/month

CORE TASKS:

  • Provide a white glove end user support to company employees facing hardware, software, email delivery, account access issues, and more
  • Perform end-to-end IT functions related to employee onboarding and offboarding
  • Install, configure, and manage inventory of computer hardware, operating systems, and applications in the Apple/Macbook ecosystem
  • Manage Google Workspace accounts, access, and application suite, including Gmail, Drive/Docs, Calendar, Groups, and more
  • Support all company productivity software solutions including Dropbox, Microsoft Office suite, Slack, and more
  • Manage company IT expenses
MUST-HAVE:
  • Experience providing high-quality support to remote/work from home staff
  • 2-5 years of experience (internship experience counted towards this minimum)
  • Familiarity with Google Workplace collaboration suite (past experience with O365 is acceptable as well)
  • Understanding of mobile device management especially for a primarily remote staff
  • Experience supporting various SaaS based solutions (Dropbox, Slack, LastPass, iCloud, Mailchimp, etc)
  • Experience with managing IT inventory (i.e. both hardware and software licenses) for a company
  • Knowledge of the Apple ecosystem including supporting both the hardware and operating systems
NICE-TO-HAVE:
  • Mac Admin Certification is a plus
  • Google Workspace Certification a plus

If you're customer service-oriented, tech-savvy, and excited about working in a dynamic environment, we'd love to meet you

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