IT Support Specialist

4 weeks ago

Philippines KDCI Outsourcing Full time

Job Summary

KDCI Outsourcing is looking for a highly skilled and customer-oriented IT Helpdesk Support Specialist to join our growing IT team. This is a hands-on technical support role with a strong focus on networking, cross-platform support, and SaaS administration. You will serve as the first line of escalation for complex technical issues, providing advanced support to internal users across various platforms. Responsibilities include troubleshooting, system administration, and ensuring compliance with IT security protocols, while delivering exceptional service to both local and remote end-users.

Job Responsibilities
  • Deliver Tier 2/3 technical support to end-users via chat, email, phone, and remote tools.
  • Troubleshoot and resolve advanced hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment, including Juniper switches, wireless access points, and Palo Alto firewalls.
  • Administer user accounts and access in Active Directory, Microsoft Entra (Azure AD), Google Workspace, and other platforms.
  • Manage SaaS applications including Zoom, Slack, and 1Password, handling provisioning, configuration, and troubleshooting.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools such as Jamf or Kandji.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
  • Monitor system performance and security, escalating critical issues when needed.
  • Collaborate with the IT team to improve internal processes and infrastructure.
  • Stay updated with emerging technologies and recommend improvements to enhance service delivery.
Job Requirements
  • Minimum of 3+ years of experience in an IT Helpdesk or technical support role, with Tier 2/3 capabilities.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls including configurations, VPN setup, and security policy management.
  • Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools such as Jamf or Kandji.
  • Proficiency in Microsoft Intune administration (device compliance, app deployment, policy management) and Microsoft Entra (Azure AD) administration (user provisioning, group/role assignments, conditional access).
  • SaaS administration experience with Zoom (user provisioning, AV troubleshooting), Slack (workspace/channel management), and 1Password (vault administration, access control).
  • Familiarity with IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
  • Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.
  • Proven ability to troubleshoot complex issues and manage systems independently.
  • Experience supporting both local and remote end-users across macOS and Windows platforms.
Employment type
  • Full-time
Seniority level
  • Mid-Senior level
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • IT Operations Specialist

    4 days ago

    Philippines Peak Support Full time ₱600,000 - ₱1,200,000 per year

    :We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth...

  • Talent Acquisition Specialist

    1 week ago

    Philippines Peak Support Full time ₱250,000 - ₱500,000 per year

    :Our mission is to empower our team to innovate and deliver beyond expectations. We are seeking a Talent Acquisition Specialist (Project-based) who embodies Peak Support's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would...

  • It Support Specialist

    3 weeks ago

    , , Philippines Buscojobs Full time

    IT Support Specialist – Philippines (Overview) IT Support Specialist jobs in the Philippines. Posted today or recently. This description consolidates multiple postings with responsibilities and qualifications for IT support roles in the region. IT Support Specialist Posted today Job Description IT SPECIALIST Job Responsibilities Install, configure, and...

  • IT Technical Support Specialist

    7 days ago

    , , Philippines Logisprint Inc. Full time

    An IT Technical Support Specialist is a critical role responsible for ensuring the smooth operation of the company's technology systems. Act as the primary point of contact for users experiencing technical difficulties with hardware, software, or network issues. IT Technical Support Specialist: Essential Qualifications Experience: A minimum of one year of...

  • ArchiCAD Specialist

    5 days ago

    , Metro Manila, Philippines Support Studios Manila Full time

    Recruitment & Talent Sourcing Expert | SaaS, Startups & HR Tech | Drop Me a Message, Let’s Get You Hired! We're Hiring!ArchiCAD Specialist / Architect Location: Mandaluyong City, Philippines (Full Onsite | Philippines-Based) Work Hours: Monday to Friday, 8:00 AM – 5:00 PM Up to 45K (depending on experience) Full-Time | Immediate Hiring Are you an...

  • Email and SMS Marketing Specialist

    3 weeks ago

    , , Philippines Thinking IT Corp. Full time

    Overview We’re looking for an experienced Email & SMS Marketing Specialist with a background in iGaming to join our team. In this role, you’ll be responsible for planning, executing, and optimizing email and SMS campaigns to engage players, improve retention, and drive conversions. The ideal candidate has hands-on experience in iGaming marketing and...

  • Support Specialist

    4 days ago

    Philippines Coefficient Full time ₱1,500,000 - ₱3,000,000 per year

    Who we are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across...

  • IT Support Specialist

    18 hours ago

    Philippines GrowthAssistant Full time ₱40,000 - ₱60,000 per year

    GrowthAssistant is looking for an IT Support Specialist to support one of our clients in the publishing industry. In this role, you'll be the first line of support for resolving technical issues, ensuring smooth day-to-day operations for the client's internal teams.Company Benefits:Work from home PTO and Paid Holidays Health insurance Salary Range: PHP...

  • Customer Support Specialist

    4 days ago

    Philippines Cyberbit Full time $104,000 - $130,878 per year

    Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks...

  • Customer Support Specialist 1

    3 weeks ago

    , , Philippines Buscojobs Full time

    Customer Support Specialist – San Pedro Posted 1 day ago This role is full onsite in Glorietta and Ayala North Exchange. Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs). Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution. Listen...