Customer Service Representative

1 week ago

Taguig, National Capital Region, Philippines Project One Studio Full time ₱150,000 - ₱250,000 per year

Job Summary:

We are looking for a detail-oriented and customer-focused Customer Service Representative to support visa application processes. The role involves assisting applicants with inquiries, guiding them through visa requirements, and ensuring a smooth and efficient customer experience, whether in person, over the phone, or via email/chat.

Key Responsibilities:

  • Provide accurate information regarding visa application procedures, requirements, and processing times.
  • Handle customer inquiries via phone, email, or in-person professionally and efficiently.
  • Assist applicants in filling out forms and preparing documentation for submission.
  • Track and update the status of applications and respond to follow-up queries.
  • Escalate complex issues to the appropriate department or supervisor.
  • Maintain confidentiality and data protection standards when handling personal and sensitive information.
  • Stay updated on changes to visa regulations or policies.
  • Ensure high levels of customer satisfaction through excellent service delivery.

Qualifications:

  • High school diploma or equivalent; a college degree is a plus.
  • Previous experience in customer service, preferably in visa processing, travel, immigration, or a BPO environment.
  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Strong attention to detail and ability to follow procedures accurately.
  • Proficiency in using computers and standard office software (MS Office, CRM systems).
  • Ability to work in a fast-paced and multicultural environment.
  • Knowledge of visa regulations or immigration procedures is an advantage.

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

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