Senior Mortgage Delivery Manager

Empower Your Career with a Global Team That Feels Like Home

At Emapta, we connect top Filipino talent with world-class companies across industries, empowering professionals to thrive in meaningful, long-term careers. We're more than a workplace-we're a supportive community that values growth, collaboration, and purpose. With cutting-edge technology, flexible work options, and continuous learning opportunities, you'll experience the best of both worlds: a global career and the comfort of staying close to home. Join a company built on integrity, inclusivity, and innovation, where your impact reaches beyond borders and your potential knows no limits.

Job Description

As a Senior Mortgage Delivery Manager, you'll oversee end-to-end mortgage processing services for U.S. clients, from pre-processing to post-closing. You'll ensure timely, compliant, and high-quality delivery, lead teams toward performance excellence, and strengthen client partnerships through innovation and operational precision.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Hybrid, Angeles, Pampanga

Exciting Perks Await

• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Hybrid work arrangement
• Prime office location in Pampanga (conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education:

• Bachelor's degree in Business, Finance, or a related field.

Experience:

• 8-10 years of experience in mortgage operations, including at least 5 years in a leadership role focused on U.S. mortgage processing.

Knowledge and Skills:

• In-depth understanding of the full U.S. mortgage lifecycle and compliance requirements.
• Proven experience managing offshore or nearshore teams in client-facing settings.
• Proficiency with LOS platforms (e.g., Encompass, Calyx Point) and CRM tools.
• Familiarity with MPO delivery models.
• Strong analytical and reporting skills.
• Excellent stakeholder management and communication abilities.
• Strong knowledge of U.S. mortgage regulatory standards.
• Effective leadership and people management skills.
• Analytical mindset with proven ability to interpret data and drive improvements.
• Proficiency in mortgage servicing systems and Microsoft Office tools.
• Willingness to work the night shift under a hybrid setup.

Your Daily Tasks

Service Delivery Excellence

• Ensure high-quality and timely delivery of mortgage operations services aligned with SLAs and compliance standards.
• Oversee document verification, credit/title checks, and underwriting support.
• Monitor SLAs, KPIs, and client-specific metrics to maintain superior service delivery.

Leadership & People Management

• Lead, motivate, and develop operations teams to achieve business objectives.
• Oversee daily operations of U.S. mortgage processing teams.
• Conduct regular performance reviews, coaching, and mentoring sessions.
• Train team members on U.S. mortgage standards and client-specific protocols.

Customer Experience

• Champion a customer-first culture by driving process enhancements.
• Serve as the primary point of contact for U.S. mortgage clients.
• Manage escalations and proactively align client expectations with operational capabilities.

Risk & Compliance Management

• Enforce strict adherence to U.S. mortgage regulatory standards and internal audit requirements.
• Ensure compliance with TRID, RESPA, HMDA, and related mortgage laws.
• Collaborate with compliance teams to monitor and apply regulatory updates.

Operational Efficiency & Continuous Improvement

• Drive efficiency through workflow optimization and automation.
• Maintain audit-ready documentation and operational reporting.
• Leverage LOS integrations (e.g., Encompass, Calyx) to streamline processes.

Stakeholder Collaboration

• Build strong, collaborative relationships with internal and external stakeholders to align delivery strategies with client objectives.

Performance & Reporting

• Track, analyze, and report key operational metrics.
• Identify performance gaps and implement corrective action plans.

Why We Stand Out Among the Rest

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

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