MSP Service Desk Engineer

Drive Tech Excellence in Every Call

Be the first line of defense in IT support-solve, secure, and support with impact.

Bring your MSP expertise and problem-solving skills to the frontline of IT support. Work directly with clients, troubleshoot issues, and make your mark in the cybersecurity space all while growing your global career from Ortigas.

Job Description

As an MSP Service Desk Engineer, you'll serve as the first line of IT support, troubleshooting client issues via phone and email, managing tickets, setting up systems, and ensuring quick and effective solutions that deliver seamless IT operations.

Job Overview

Employment type: Full-time

Shift: Day Shift, Shifting

Work setup: Onsite, Megatower Ortigas

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Must have at least 2-years of Technical Support experience from an Australian Telecommunications campaign
• Proven MSP experience
• 2 years IT Experience with an Australian account
• Must be a college graduate OR at least finished 2nd year college, preferably in Computer Science
• Excellent English communication skills, both written and spoken
• Familiarity with Microsoft Windows and Office desktop applications (specifically, Word / Excel / Outlook)
• Experience with an IT helpdesk ticketing system
• Strong motivation to learn more about IT systems with the ability to self-learn

Your Daily Tasks

• Provide first-line response for phone and email IT support requests from small business clients
• Use remote access tools on Windows computers to troubleshoot and fix issues
• Liaise with clients directly from issue lodgement to resolution
• Setup and provide basic support for Microsoft Windows and Office 365 desktop applications (Word, Excel, Outlook, hardware support)
• Setup new user accounts and provide onboarding information to new users
• Troubleshoot networks and provide limited server support
• Liaise with suppliers for support when required
• Triage issues for severity and escalate quickly when needed
• Identify potential problems proactively via monitoring systems and system checks
• Assist in project work and other IT tasks as directed by management

About the Client

Building secure and scalable IT solutions for the digital age.

Our client is a forward-thinking technology provider specializing in managed services, network solutions, and cybersecurity. With a strong reputation for reliability and innovation, they partner with businesses to deliver end-to-end IT support and cutting-edge solutions. Their mission is to empower clients with seamless technology services while maintaining robust security and operational excellence.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra