Level 2 MSP Engineer

Power Global IT Systems. Build Local Expertise.

From managing cloud solutions to optimizing enterprise networks, your skills keep businesses running worldwide. Be part of a global IT team where every fix you make, every system you optimize, and every ticket you close builds your legacy in tech. Work with international clients, manage advanced infrastructures, and make your mark in a dynamic MSP environment. Here, your expertise powers global operations, giving you the chance to grow beyond boundaries.

Job Description

As a Level 2 MSP Engineer, you will provide remote and onsite technical support, manage server and network environments, and ensure seamless operations for global clients. You'll troubleshoot complex systems, handle escalations, and deliver high-quality solutions that keep businesses performing at their best.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Hybrid, Megatower (Ortigas)

Exciting Perks Await

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3-5 years of experience in an MSP or IT Service Delivery environment
• Strong understanding of Microsoft 365 admin, Exchange Online, and Azure AD
• Solid troubleshooting skills in Windows Server and networking (LAN/WAN/VPN)
• Hands-on experience with FortiGate or Meraki firewalls
• Familiarity with backup technologies such as Veeam or Datto
• Excellent communication and customer service skills
• Relevant certifications (e.g., MCSA, AZ-104, Fortinet NSE, CompTIA Network+) preferred

Your Daily Tasks

• Provide remote and onsite support for Microsoft 365, Windows Server, Azure AD, and Intune
• Troubleshoot and resolve issues related to DHCP, DNS, Group Policy, and Active Directory
• Support client networking infrastructure including FortiGate and Meraki firewalls, switches, and VPNs
• Manage and monitor backups using Veeam and Datto solutions
• Handle escalations from L1 and ensure timely resolution within SLA
• Perform patching, updates, and routine maintenance tasks
• Document procedures, resolutions, and environment details in IT Glue or similar tools
• Communicate effectively with clients, ensuring clear updates and ownership of incidents

About the Client

Global IT Excellence, Delivered Locally

Our client is a premier managed service provider based in Australia, delivering end-to-end IT solutions to businesses worldwide. Their expertise spans cloud technology, cybersecurity, infrastructure management, and modern workplace transformation. With a commitment to reliability and innovation, they empower organizations through secure, efficient, and scalable IT systems. Joining their team means becoming part of a culture that values technical mastery, collaboration, and continuous learning - where your skills directly impact businesses across the globe.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra