Customer Support for High Priority Account

7 days ago

Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time ₱600,000 - ₱1,200,000 per year

This is a full-time Customer Service role based in Cebu, Central Visayas, where you will be providing high-quality customer service support for one of our key accounts. As a member of the Customer Service team at TalentSync Training and Development, you will play a crucial part in delivering exceptional experiences for our valued customers.

What you'll be doing:

  • Responding to customer inquiries and resolving issues via phone, email, and chat channels
  • Documenting customer interactions and maintaining detailed records
  • Providing product information and support to customers
  • Identifying and escalating complex issues to the appropriate team or management
  • Continuously improving customer service processes and procedures
  • Collaborating with cross-functional teams to enhance the customer experience

What we're looking for:

  • Strong communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
  • Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
  • Proficiency in English, both written and verbal
  • Familiarity with customer service software and tools
  • A team player with a positive attitude and a passion for delivering exceptional customer service

What we offer:

  • Competitive salary and bonus structure
  • Comprehensive health and wellness benefits
  • Opportunities for career development and skill enhancement
  • A dynamic and collaborative work environment
  • Regular team-building activities and social events

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, apply now.

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