Customer Experience Specialist

2 days ago

Manila, National Capital Region, Philippines Efficient Living Group Full time ₱40,000 - ₱80,000 per year

About the role

Join Lifely as a full-time Customer Support Specialist - eCommerce (AU Brand) . In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.

What you'll be doing

  • Respond to customer inquiries and complaints via phone, email and live chat channels
  • Troubleshoot product or order issues and provide solutions to ensure a positive customer experience
  • Process customer returns, exchanges and refunds in a timely manner
  • Assist with product research and provide recommendations to customers
  • Identify customer trends and pain points to help improve our operations and service
  • Contribute to the continuous improvement of our customer service processes and procedures
  • Work during Australian business hours to align with customer needs

What we're looking for

  • 3 years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment
  • Strong communication and interpersonal skills with the ability to build rapport with customers
  • Business level English proficiency to effectively communicate with Australian customers
  • Excellent problem-solving and critical thinking skills to quickly resolve customer issues
  • Proficient in using customer service software and tools
  • Experience with Shopify or other eCommerce platforms for customer support functions
  • Adaptable and able to work in a fast-paced, dynamic environment
  • Passionate about delivering exceptional customer experiences

What we offer

  • Comprehensive healthcare and insurance benefits
  • Opportunities for career development and advancement
  • Work from Home role

About us

Lifely is a leading eCommerce company specialising in innovative home and lifestyle products. With a strong presence in Australia and expanding globally, we are committed to providing our customers with exceptional products and services. Our diverse and talented team is passionate about creating a positive impact on the lives of our customers.

Apply now to become our next Customer Support Specialist - eCommerce (AU Brand)

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