ServiceNow Analyst
16 hours ago
Qualifications
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- 3+ years of experience providing functional support for ServiceNow or similar ITSM platforms.
- Strong understanding of ITIL framework and ITSM processes (Incident, Problem, Change, Request, CMDB, Knowledge).
- Skilled in gathering and translating business requirements into functional specifications.
- Proficient in ServiceNow modules, reporting, and dashboard creation.
- Strong analytical, communication, and documentation skills.
- Experience collaborating with technical teams for configuration or enhancement support.
- ServiceNow Certified System Administrator or related certification preferred.
Job Description
- Provide functional and process support for ServiceNow modules and end-users.
- Translate business requirements into actionable functional specifications.
- Ensure alignment with ITIL and ITSM standards.
- Maintain and update knowledge base, user guides, and process documentation.
- Collaborate with developers and admins to resolve issues and deliver improvements.
- Generate reports and dashboards for stakeholders and management.
- Support user onboarding and training on ServiceNow features.
- Identify process improvement and automation opportunities within the platform.
Job Type: Full-time
Benefits:
- Paid training
- Pay raise
Work Location: In person
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