
Website Onboarding Specialist
1 week ago
We are looking for a Website Onboarding Specialist to join our growing team. This role is essential in ensuring new clients have a smooth start with us. You'll be the bridge between our clients and our technical team, making sure everything is set up correctly and communication stays strong.
Key Responsibilities
- Communicate with clients to obtain website and domain logins.
- Manage and monitor website and domain migrations.
- Follow up with clients via phone and email when responses are delayed.
- Attend onboarding meetings during normal US business hours.
- Assist new clients through the onboarding process and answer questions clearly.
- Track client progress and make sure no details fall through the cracks.
- Handle additional duties related to client management as needed.
Requirements
- Strong English communication skills with minimal accent.
- Comfortable speaking with clients on calls and in meetings.
- Excellent organizational skills and attention to detail.
- Ability to troubleshoot and resolve issues during onboarding.
- Reliable internet connection and quiet work environment.
- Flexible and proactive in managing tasks and responsibilities.
Preferred Qualifications
- Experience with website platforms, hosting, and domain management.
- Background in customer service or account management.
- Familiarity with website migrations and troubleshooting common issues.
Job Types: Full-time, Permanent
Pay: Php15, Php30,000.00 per month
Benefits:
- Pay raise
- Work from home
Experience:
- Website platforms: 3 years (Required)
- hosting: 3 years (Required)
- domain management.: 3 years (Required)
- Customer service: 3 years (Required)
- Account management: 3 years (Required)
- Website migration: 3 years (Required)
Work Location: Remote
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