Assistant Operations Manager
3 days ago
We are seeking an Assistant Operations Manager to support the operational functions of a growing boutique outsourcing company. This role involves coordinating cross-functional activities across recruitment, HR, and client-facing teams, ensuring operational efficiency, and supporting performance management initiatives. The ideal candidate is an organized, proactive professional with strong communication skills and a background in people and process management. This role reports directly to the CEO and works closely with the Operations Manager.
Work schedule
- Overlapping schedule between Philippines and US Timezone
- 40 hours a week
Responsibilities
- Support the CEO in overseeing day-to-day operations and strategic initiatives
- Collaborate with the Operations Manager on process oversight, reporting, and internal coordination
- Coordinate with HR, recruitment, and client hiring managers to ensure seamless onboarding and alignment
- Prepare and maintain operational reports, metrics, and dashboards to track team and business performance
- Support and implement performance management processes, including feedback loops and improvement plans
- Serve as a people manager, assisting with team supervision, workload distribution, and engagement initiatives
- Identify opportunities for process improvements and propose system enhancements across departments
- Document and update SOPs to ensure alignment and consistency in service delivery
- Handle ad hoc operational tasks and special projects as needed
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Human Resources, or a related field
- At least 3 years of experience in operations, project coordination, or HR/recruitment support roles
- Strong understanding of performance management frameworks and operational reporting
- Proven ability to coordinate with multiple stakeholders in a remote and multicultural environment
- Excellent written and verbal English communication skills
- Proficiency in Microsoft 365, Google Workspace, and project management tools (e.g., Notion, Trello, Asana)
- Experience in the outsourcing, HR, or recruitment industry is highly preferred
Other requirements
Computer/laptop
Processor: Intel Core i5 or higher
RAM: 8GB or higher
Storage: 256GB SSD or higher Operating
System: Windows 10 or macOS
Display: 13-inch or larger screen size with a resolution of 1920x1080 or higher
Battery Life: Minimum of 8 hours
Internet
10 Mbps download and 5 Mbps upload
Accessories
Webcam
Noise-canceling headset with mic
Work set-up
Professional/presentable background
Quiet and distraction-free area
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