Operational Excellence Officer

18 hours ago

Mandaluyong City, National Capital Region, Philippines Magellan Solutions Outsourcing Inc. Full time ₱1,200,000 - ₱2,400,000 per year

The Senior Transformation and Process Excellence Staff (Sr. Business Process Excellence) is responsible for leading business process improvement initiatives to enhance efficiency, reduce costs, and improve customer experience. This role involves analyzing current processes, identifying gaps, and implementing process improvement frameworks such as Lean Six Sigma, Design Thinking, and BPM methodologies. The Senior Business Process Excellence professional collaborates with various teams to drive a culture of continuous improvement.

Key Responsibilities:

  • Lead end-to-end process improvement initiatives, from assessment to implementation.
  • Utilize Lean Six Sigma, Design Thinking, BPM, and other methodologies to optimize processes.
  • Conduct root cause analysis and develop action plans to address inefficiencies.
  • Work closely with stakeholders to identify pain points and improvement opportunities.
  • Develop process documentation, SOPs, and training materials.
  • Establish process performance metrics and monitoring systems.
  • Drive automation and digital transformation efforts in process improvement.
  • Facilitate process improvement workshops and training sessions.
  • Mentor junior team members and provide subject matter expertise on process excellence.

Technical Skills Required:

  • Strong knowledge of Lean Six Sigma methodologies (Green Belt or Black Belt preferred).
  • Proficiency in process mapping tools such as Visio, Miro, Lucidchart, or Bizagi.
  • Understanding of RPA (Robotic Process Automation) tools Familiarity with data analysis tools such as SQL, Power BI, or Tableau.
  • Exposure to Agile and Change Management principles.
  • Domain SME Preferred – Contact Centre Operations - Good Customer Service / Collections Operations background would be an advantage

Other Competencies:

  • Strong analytical and problem-solving skills.
  • Ability to manage multiple projects and meet deadlines.
  • Excellent communication and facilitation skills.
  • Ability to drive change and influence stakeholders.
  • Strong business acumen and customer-centric mindset.
  • High adaptability in a dynamic business environment.

  • Operations Excellence Associate

    18 hours ago

    Mandaluyong City, National Capital Region, Philippines SPX Express Inc Full time ₱720,000 - ₱960,000 per year

    Requirements:Bachelor's degree in Industrial Engineering, Operations Management, or a related field. Master's degree is a plus.Has at least 3 - 4 years of related experience, with a focus on project management and cross-team coordination.Strong analytical skills with proficiency in data analysis tools and techniques.Excellent communication and interpersonal...

  • Drive RCM Excellence: Operations Supervisor

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Teleperformance Full time ₱150,000 - ₱250,000 per year

    Join a dynamic team delivering post-sale support across remote and distribution center operations. Lead customer service professionals handling inquiries via phone, chat, and walk-in service centers. This role focuses on operational excellence.What You'll DoCall center-based customer support in response to a high volume of low complexity inquiriesCustomer...

  • Procurement Excellence/Operations Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Vertiv Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionJoin a High-Performance Culture That Drives Innovation and ExcellenceAtVertiv, we don't just hire talent—wecultivate leaderswhodriveinnovation andengageteams to push the limits of what's possible. As a global leader incritical digital infrastructure, we are scaling up to meet the demands ofAI, data centers, and next-gen technology—and we...

  • Operational Excellence Consultant

    2 weeks ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱60,000 - ₱120,000 per year

    The Operational Excellence Consultant are expected to Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.Position Responsibilities:Responsible for executing the tasks assigned by the project manager which generally entail conducting...

  • Procurement Excellence/Operations Coordinator II

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Vertiv Full time ₱250,000 - ₱500,000 per year

    Join a High-Performance Culture That Drives Innovation and ExcellenceAt Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital

  • Operational Excellence Consultant

    2 weeks ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱60,000 - ₱120,000 per year

    The Operations Excellence Consultant will support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.Position Responsibilities: Operational Excellence in InsuranceAnalyze and optimize core insurance processes (e.g., underwriting, claims,...

  • Operational Excellence Consultant

    2 weeks ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    TheOperations Excellence Consultantwill support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.Position ResponsibilitiesOperational Excellence in InsuranceAnalyze and optimize core insurance processes (e.g., underwriting, claims, policy...

  • Marketing Operations Officer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines BANH MI KITCHEN SERVICES, INC. Full time ₱400,000 - ₱800,000 per year

    The Marketing Operations Officer is responsible for supporting and executing marketing strategies that drive brand growth, franchisee engagement, and customer acquisition within the food and beverage sector. This role ensures seamless coordination between the corporate marketing team, franchise partners, and external vendors to maintain consistent brand...

  • Procurement Excellence/Operations Coordinator II

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Vertiv Group Corp. Full time ₱40,000 - ₱80,000 per year

    Job DescriptionJoin a High-Performance Culture That Drives Innovation and ExcellenceAt Vertiv, we don't just hire talent-we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology-and...

  • Senior Operational Excellence Consultant

    18 hours ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    We're looking for a Senior Operational Excellence Consultant to join our Operational Excellence team at MBPS. In this role, you are expected to own & drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function.Have the skills and knowledge for the job? Learn more about the opening belowKey...