Drive RCM Excellence: Operations Supervisor

3 days ago

Mandaluyong City, National Capital Region, Philippines Teleperformance Full time ₱150,000 - ₱250,000 per year

Join a dynamic team delivering post-sale support across remote and distribution center operations. Lead customer service professionals handling inquiries via phone, chat, and walk-in service centers. This role focuses on operational excellence.

What You'll Do

  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

What We're Looking For

  • Bachelor's degree (required)
  • 1–4 years of healthcare RCM experience
  • 1–4 years of supervisory or team leadership experience
  • Strong decision-making and project execution skills
  • Willing to work night shift

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