Drive RCM Excellence: Operations Supervisor
3 hours ago
Join a dynamic team delivering post-sale support across remote and distribution center operations. Lead customer service professionals handling inquiries via phone, chat, and walk-in service centers. This role focuses on operational excellence.
What You'll Do
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
What We're Looking For
- Bachelor's degree (required)
- 1–4 years of healthcare RCM experience
- 1–4 years of supervisory or team leadership experience
- Strong decision-making and project execution skills
- Willing to work night shift
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