Customer Service Specialist

2 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time ₱400,000 - ₱600,000 per year

KEY RESULTS AND RESPONSIBILITIES


• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.


• Attend all requested meetings with team, manager, clients, etc.


• Systems include: Akixi, SAP, Livechat, Horizon, Salesforce, etc


• Other duties, as assigned

EXPERIENCE AND QUALIFICATIONS


• Experienced in answering phone calls, emails or chats to connect with customers and address their queries and/or requests about product, policies and procedures.


• Placing outbound calls as follow-up service to customers who purchased our products.


• Connecting with leaders and/or clients to submit customer requests.


• Attending Training & Development to ensure that we are up to date on learning areas of work and interest.


• Recommending ways in which this role and or the business can be more effective/efficient


• Must be amenable to work Mid-shift


• Must be amenable to work in hybrid set-up

Office Locations: Ortigas, Pasig City/ Bridgetown, Quezon City

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