ServiceNow Developer

15 hours ago

Quezon City, National Capital Region, Philippines Hexa Business Full time $90,000 - $120,000 per year

Key Responsibilities

  • Own end-to-end ServiceNow platform strategy, architecture, and governance across ITSM, ITOM, ITAM, and other modules.
  • Define the platform's technical and data architecture to avoid rework, ownership ambiguity, and quality issues.
  • Establish and enforce development, configuration, and integration standards to ensure long-term maintainability.
  • Implement automated testing, code review, and quality gates to prevent human errors before production deployment.
  • Drive CMDB and CSDM adoption to ensure accurate data, service mapping, and clear ownership models.
  • Oversee complex integrations with internal and external systems using REST, SOAP, and event-driven patterns.
  • Provide architectural guidance to developers, administrators, and process owners, ensuring consistent design patterns.
  • Lead technical reviews, impact assessments, and risk analysis for new features and enhancements.
  • Partner with product owners and stakeholders to translate business needs into scalable ServiceNow solutions.
  • Continuously improve platform performance, security, automation, and compliance readiness.

Required Skills & Experience

  • Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
  • 15+ years of IT experience, with at least 10 years in ServiceNow, including architecture-level responsibilities.
  • Deep expertise in multiple ServiceNow modules (ITSM, ITOM, ITAM, HRSD, etc.) and custom app development.
  • Strong JavaScript and ServiceNow scripting expertise, plus solid understanding of Java and API integration patterns.
  • Skilled in web technologies (HTML, CSS, AJAX) and SOA/microservices architectures.
  • Proficient in CI/CD tooling (Jenkins, Git, Ansible, Maven, Nexus) and cloud platforms (AWS preferred).
  • Strong SQL/NoSQL database knowledge (Oracle, Postgres, Elasticsearch).
    • Hands-on experience with Unix/Linux shell scripting and Windows server basics.
  • Proven ability to work in Agile/Scrum environments and mentor technical teams.
  • Excellent problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

  • ServiceNow Certified Application Developer and Certified System Administrator.
  • Experience designing enterprise-scale ServiceNow platforms with multiple development teams.
  • Strong background in platform governance, performance tuning, and security hardening.

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