
ServiceNow Developer
3 days ago
Key Responsibilities
- Own end-to-end ServiceNow platform strategy, architecture, and governance across ITSM, ITOM, ITAM, and other modules.
- Define the platform's technical and data architecture to avoid rework, ownership ambiguity, and quality issues.
- Establish and enforce development, configuration, and integration standards to ensure long-term maintainability.
- Implement automated testing, code review, and quality gates to prevent human errors before production deployment.
- Drive CMDB and CSDM adoption to ensure accurate data, service mapping, and clear ownership models.
- Oversee complex integrations with internal and external systems using REST, SOAP, and event-driven patterns.
- Provide architectural guidance to developers, administrators, and process owners, ensuring consistent design patterns.
- Lead technical reviews, impact assessments, and risk analysis for new features and enhancements.
- Partner with product owners and stakeholders to translate business needs into scalable ServiceNow solutions.
- Continuously improve platform performance, security, automation, and compliance readiness.
Required Skills & Experience
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
- 15+ years of IT experience, with at least 10 years in ServiceNow, including architecture-level responsibilities.
- Deep expertise in multiple ServiceNow modules (ITSM, ITOM, ITAM, HRSD, etc.) and custom app development.
- Strong JavaScript and ServiceNow scripting expertise, plus solid understanding of Java and API integration patterns.
- Skilled in web technologies (HTML, CSS, AJAX) and SOA/microservices architectures.
- Proficient in CI/CD tooling (Jenkins, Git, Ansible, Maven, Nexus) and cloud platforms (AWS preferred).
- Strong SQL/NoSQL database knowledge (Oracle, Postgres, Elasticsearch).
• Hands-on experience with Unix/Linux shell scripting and Windows server basics. - Proven ability to work in Agile/Scrum environments and mentor technical teams.
- Excellent problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
- ServiceNow Certified Application Developer and Certified System Administrator.
- Experience designing enterprise-scale ServiceNow platforms with multiple development teams.
- Strong background in platform governance, performance tuning, and security hardening.
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