ServiceNow Developer

2 days ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time

Job Objective

We are seeking a highly skilled Senior ServiceNow Developer to design, configure, and implement solutions that meet business needs. The role includes developing new features, supporting day-to-day operations, resolving incidents, and enhancing ServiceNow platform capabilities.

Key Responsibilities

ServiceNow Development & Configuration

  • Collaborate with stakeholders to gather detailed requirements for new features or system changes.
  • Analyze current system capabilities to identify improvements and address gaps.
  • Configure and update workflows, forms, and modules in ServiceNow to meet operational needs.
  • Conduct thorough testing to ensure quality and performance.
  • Support User Acceptance Testing (UAT) and ensure smooth deployment of enhancements.

ServiceNow Support & Maintenance

  • Investigate and resolve reported issues, ensuring long-term, sustainable solutions.
  • Manage and fulfill user requests in alignment with service level agreements (SLAs).
  • Monitor system performance and ensure platform stability.

Collaboration & Process Improvement

  • Coordinate with internal teams and vendors to address process inefficiencies.
  • Partner with end-users to troubleshoot issues and recommend improvements.
  • Stay updated on ServiceNow features, best practices, and industry trends.

Qualifications

Education

  • Bachelor's degree in Computer Science, Computer Engineering, or related field.
  • Certifications such as ITIL v3, ServiceNow System Administrator, or ServiceNow Developer are an advantage.

Experience

  • Minimum of 7 years in software development (Web, Mobile, or Desktop).
  • At least 4 years in ServiceNow solution design and implementation.
  • Strong background in maintaining and supporting applications including Incident, Request, Escalation, and Troubleshooting.
  • Proficiency in Business Rules, Access Controls, Script Includes, UI Actions/Scripts/Policies, Client Scripts, GlideRecord, and Workflows.
  • Experience integrating with APIs, SOAP, REST, JSON, XML.
  • Strong skills in HTML, JavaScript, CSS, and XML.
  • Familiarity with Agile/Scrum methodology and IT service management.
  • Knowledge of LDAP and MS Active Directory.
  • Previous leadership or technical mentorship experience is a plus.

Technical Skills

  • Solid understanding of Software Development Life Cycle (SDLC) and best practices.
  • Ability to deliver end-to-end implementations, from requirements gathering to user training.
  • Strong analytical, problem-solving, and data management skills.

Soft Skills

  • Excellent communication and interpersonal skills.
  • Strong time management and organizational abilities.
  • Quality-focused with attention to detail.
  • Ability to work under pressure and meet tight deadlines.
  • A proactive, self-motivated team player.

Work Conditions

  • Schedule: 2:00 PM to 11:00 PM Manila time.
  • Follows US holiday schedule.
  • Willingness to work extended hours when necessary.

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